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Senior Program Manager

Senior Program Manager

Mindtickle

8 - 10 years

20 - 25 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

process automation automation managed services consulting presales workflow risk management operations client management salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

We re looking for a Senior Program Manager to lead strategic, customer-facing programs within our Professional Services organization. This role is ideal for someone who thrives at the intersection of program leadership, client management, and operational excellence, bringing structure, clarity, and momentum to complex customer engagements across multiple projects and service lines.
You ll work closely with enterprise and commercial customers, internal delivery teams, and senior stakeholders to ensure seamless execution, measurable business impact, and a consistently high-quality experience across all Professional Services programs. If you excel at turning ambiguity into action, orchestrating multiple stakeholders, balancing competing priorities, and ensuring outcomes that delight customers, this role is for you.

What s in it for you?

Customer Program Leadership
Lead multiple concurrent customer programs and projects across implementation, content delivery, managed services and technical solutions workstreams ensuring timely, high-quality, and predictable delivery.
Build trusted relationships with customer executives and internal stakeholders to align program goals with strategic business outcomes.
Translate customer objectives into structured delivery plans with clear timelines, milestones, and measurable success metrics.
Participate in pre-sales efforts, contributing to scoping, effort estimation, and proposal creation in partnership with Sales, Solutions, and Delivery teams.

Program Governance & Delivery Excellence
Establish and maintain robust program governance frameworks, ensuring transparency, accountability, and consistency across customer workstreams.
Identify, assess, and proactively mitigate delivery risks ensuring early detection, clear communication, and effective resolution.
Oversee project timelines, effort utilization, and resource allocation to ensure predictable, high-quality delivery.
Define and track delivery metrics (SLA adherence, quality, customer satisfaction) to drive operational excellence and continuous improvement.
Prepare and share timely reports with customers and internal stakeholders to maintain alignment on deliverables, effort consumed, and budget adherence.

Cross-Functional Collaboration
Partner with teams across other professional services lines, Customer Success, Product, and Operations to ensure alignment on dependencies, priorities, and customer outcomes.
Act as the connective link between Professional Services, customer leadership, and customer-facing teams, ensuring shared visibility and cohesive execution.
Collaborate with Sales and Solutions teams during pre-sales and expansion opportunities to shape delivery plans and ensure solution feasibility.

Operational Maturity & Scale Enablement
Define, standardize, and continuously enhance program management frameworks, delivery processes, and playbooks to improve efficiency and scalability across service lines.
Lead operational excellence initiatives focused on workflow optimization, process automation, and performance measurement.
Mentor and coach Program and Project Managers, driving a culture of ownership, accountability, and delivery excellence.

Communication & Stakeholder Management
Deliver clear, executive-ready updates translating complex program progress into actionable insights for both internal and external audiences.
Proactively manage stakeholder expectations, ensuring visibility into risks, dependencies, and mitigation plans.
Facilitate alignment across leadership, delivery, and customer stakeholders through structured communication and governance cadence.

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Senior Program Manager