Senior Program Manager - International Business

As a Senior Program Manager overseeing International Business operations, you will play a crucial role in driving strategic initiatives, leading cross-functional teams, and ensuring seamless integration of global logistics partners. Your responsibilities will include managing partner relationships, onboarding new service providers, optimizing logistics networks, overseeing system upgrades, and ensuring billing accuracy to maximize revenue. You will be expected to cultivate and nurture strategic partnerships with global logistics partners, serving as the primary point of contact for escalations, performance evaluations, and collaborative projects. Your expertise will be instrumental in orchestrating the end-to-end onboarding and integration of new partners, collaborating closely with product and tech teams to streamline workflows and ensure seamless API integrations. In your capacity as a program manager, you will oversee multifaceted projects spanning various operational, technical, and product domains. It will be crucial for you to monitor project milestones, establish key performance indicators (KPIs), and drive the timely execution of strategic initiatives. Additionally, you will leverage your analytical skills to assess and optimize the existing supply chain and international shipping network, identifying bottlenecks, inefficiencies, and cost-saving opportunities. Collaboration with product and tech teams will be a key aspect of your role, as you work together to recommend and implement system upgrades aligned with business objectives. Automation will be a key focus area, aimed at reducing manual interventions and enhancing partner interactions. Your attention to detail will be pivotal in ensuring robust reconciliation processes between Shiprocket and global logistics partners, proactively identifying and addressing revenue leakages through audits and tracking mechanisms. The ideal candidate for this role should possess a minimum of 7-12 years of experience in international logistics and program management, with a track record of successfully collaborating with global logistics partners to manage complex shipments and priorities. Strong analytical capabilities, problem-solving skills, excellent stakeholder management abilities, and effective communication skills are essential for excelling in this role. While a PMP/Prince2 certification is preferred, it is not mandatory, but knowledge of data analysis and reporting will be beneficial for this position.,