Senior Program Manager

Adobe

15 - 20 years

50 - 70 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

automation direct marketing team management sap project management project planning microsoft adobe resource management analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Summary

End to end program management encompassing project planning, day to day delivery management, resource management, risk and issue management, getting acceptance and approval by clients for project deliverables

Clearly understand and document customer requirements and integration points.
Deliver project scope successfully with high quality, within approved timelines and budget
Support project estimation process with key contributors to help define scope and prepare statements of work, including tasks, deliverables, milestones, resources, and estimated costs
Manage all day-to-day administrative activities of a given project from inception to closure such as reviewing timesheets, analyze plan versus actual figures
Accurate submission of forecasts, resource utilization, and achievement of planned project profitability
Comply with organization requirements on quality, metrics submission, automation in project delivery, etc
Stakeholder management, maintain regular communication with both the customer including weekly and monthly reports and internal teams, and constantly manage customer expectations (also in critical situations or throughout escalations)
Identify relevant delivery best practices and imbibe the same in projects
Achieve customer satisfaction through successful deployments of new solutions
Participate and lead initiatives beyond project delivery
Compile customer requests and deployment issues, to provide a feedback channel into our core products.
Work with third-party subcontractors and technology partners as required
Act as the central point of contact throughout the life of the project, capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice
Manage weekly resource planning and financial forecast updates
Proactively research customer needs and exercise appropriate creativity in recommending new solutions, based on the Adobe s Digital Marketing platform to fulfill those needs.
Support sales activities eg: identifying new leads and opportunities, deal /solution reviews, preparing proposal,

What you need to succeed

You will have a technical degree in a professional services related field as well as working experience in a professional services/consulting environment of an enterprise software company or consultancy
Knowledge of online or offline direct marketing functions is an asset, though not required. You will be comfortable responding to the varying demands of working for a dynamic, international company
You are a self-motivated individual, with well-developed inter-personal & communication skills and a strong desire to succeed
Able to motivate other project team members, even under high pressure

Required Skills

15+ year of technology/service delivery experience with a proven track in program managing and delivering digital transformation programs involving enterprise-based applications built using leading COTS platforms like IBM, SFDC, SAP, Microsoft, etc .
Experience of delivering digital transformation programs using Adobe solutions (Adobe Experience Cloud products) will be a plus.
Experience in Agile Scrum based delivery of engagements
High attention to detail, thoroughness, Innovative thinker
Bachelor s degree or equivalent, preferably in Computer Science or similar discipline
Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist
Strong conflict resolution skills, superb organizational skills to be able to coordinate complicated projects.
Professional demeanor, ability to interact with and lead diverse teams throughout Adobe and communicate with client project managers, directors, and CXOs
Exceptional team building and team management skills, with proven experience managing virtual (including near- and off-shore) teams in an international environment
Proven technical ability to understand the impact of technical changes, and to articulate high-level technical solutions to address business problems
Solid Understanding of custom software development processes
Solid understanding of one of the following: Web Content management solutions and processes, Online Analytics solutions, Digital Marketing Campaign solutions
Willingness to travel (50% or more)
Agile/SCRUM and/or PMI Certification and demonstrated rigor in project management best practices
Experience with creating proposals and presenting offers in response to RFPs and/or RFIs
Prior experience in traditional business consulting would be an asset
Outstanding verbal and written communication skills
Usage of AI/GenAI/Agentic AI in program management activities

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