Senior Professional Services Engineer

So, what’s the role all about?

Senior Professional Services Engineer

This role involves hands-on development with SQL, BIRT, Python scripting, and working knowledge of Java. You’ll support data integration, automate processes, and help clients get the most value from our platform.

Professional Services team

How will you make an impact?

• Collaborate with clients and internal account teams to gather requirements, understand business needs, and deliver tailored reporting solutions.
• Design, write, and troubleshoot optimized SQL queries across MySQL and Oracle databases.
• Develop and enhance client-facing reports using tools like BIRT, ensuring accuracy and performance.
• Analyze database schemas and Java-based application logic to support data extraction and reporting integration.
• Leverage Python scripting to automate tasks and streamline implementation workflows.
• Work closely with cross-functional teams (QA, Development, Product) to stay aligned on feature changes and data impacts.
• Document solutions, timelines, deliverables, and technical details to ensure clarity and continuity across projects.
• Present project updates, outcomes, and recommendations to internal stakeholders and client leadership.
• Manage multiple client projects in a fast-paced environment while ensuring timely and high-quality delivery.
• Contribute to continuous process improvement and knowledge-sharing across the Professional Services team.

Have you got what it takes?

• 4+ years of experience in professional services, technical consulting, or enterprise software implementation.
• Strong proficiency in SQL, with the ability to write optimized queries for large and complex data sets.
• Hands-on experience with relational databases such as MySQL and Oracle.
• Proven experience in building and delivering reporting solutions using BIRT or equivalent tools.
• Working knowledge of Python for scripting or task automation.
• Basic understanding of Java or Core Java to interpret application code and support reporting configurations.
• Familiarity with development tools such as Eclipse or similar IDEs.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills with a customer-focused approach.
• Ability to manage multiple client projects while maintaining high quality and responsiveness.
• Experience using version control tools like Git, GitHub, GitLab, or Bitbucket.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 7324Reporting into: Tech Manager