Senior Product Support specialist

5 - 8 years

4 - 5 Lacs

bengaluru karnataka india

Posted:4 days ago| Platform: Foundit logo

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Skills Required

d365 sales customer service customer voice level 2 support

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Provide

    Level 2 support

    including diagnosis, investigation, resolution, and coordination with business and technical teams.
  • Manage and close support tickets within defined

    Service Level Agreements (SLAs)

    while ensuring high customer satisfaction.
  • Assist in

    rollouts of D365 CRM SaaS

    applications, working with BAs, PMs, and Deployment Coordinators.
  • Handle

    user access management

    and perform data operations such as import, update, and migration.
  • Troubleshoot application issues and coordinate with infrastructure, development, and business teams for resolution.
  • Stay up to date with features, enhancements, and fixes for supported applications.
  • Log and track bugs, providing detailed reproduction steps for L3 support.
  • Analyze and evaluate

    change requests

    in collaboration with Business Analysts.
  • Contribute to

    knowledge base documentation

    and FAQs for recurring issues.
  • Train Super Users on application functionality and participate in webinars and Q&A sessions.
  • Be available for

    planned weekend work

    during go-lives or major releases.
  • Perform basic troubleshooting related to

    IIS, Windows Server logs

    , and

    Single Sign-On

    .
  • Apply knowledge of

    Microsoft Azure

    and

    Microsoft 365 suite

    (Outlook, Teams, SharePoint, etc.) where applicable.

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Eurofins It Solutions India

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