8 Customer Voice Jobs

US Travel Customer Support Flight Queries Knowledge about Amadeus, GDS Excellent Communication Skills . Location: Gurgaon Sal: up to 45k + incentives Experience 1to 5year Flight queries HR Alka 7991129288

Key Responsibilities: Provide Level 2 support including diagnosis, investigation, resolution, and coordination with business and technical teams. Manage and close support tickets within defined Service Level Agreements (SLAs) while ensuring high customer satisfaction. Assist in rollouts of D365 CRM SaaS applications, working with BAs, PMs, and Deployment Coordinators. Handle user access management and perform data operations such as import, update, and migration. Troubleshoot application issues and coordinate with infrastructure, development, and business teams for resolution. Stay up to date with features, enhancements, and fixes for supported applications. Log and track bugs, providing det...

Provide Level 2 support for Microsoft Dynamics 365 CRM applications and interfaces. Diagnose, investigate, and resolve incidents in accordance with defined SLA . Collaborate with business teams, application owners, and infrastructure support. Drive issue tickets to closure with high customer satisfaction. Support rollout of D365 CRM SaaS applications (Sales, Customer Service, Marketing, Customer Voice). Manage user access and handle data-related requests such as import, update, or migration. Coordinate with IT and business teams to troubleshoot and resolve application issues. Stay updated on new features, bug fixes, and enhancements released by the internal application development team. Work...

As a Manager-CX Quality at our company, your primary responsibility will be to capture customer voice and create opportunities at both business and process levels. You will play a key role in enabling consultants by providing effective coaching and feedback to ensure the delivery of world-class customer experiences. **Key Responsibilities:** - Capture customer voice to identify areas of improvement - Create opportunities for business growth based on customer feedback - Provide effective coaching and feedback to consultants - Ensure the delivery of high-quality customer experiences **Qualifications Required:** - Previous experience in customer experience management - Strong communication and ...

Qualcomm India Private Limited is seeking a skilled individual to join their Engineering Group in the Hardware Engineering department. As a part of the team, you will be responsible for defining the Debug Enabling Tools Strategy for the next generation CPU product line before design execution. This includes defining the DFD Hardware Validation Strategy, aligning with customers and architecture/micro-architecture teams, estimating efforts, identifying equipment and platform requirements, and ensuring the overall validation scope is met. You will also drive the DFD Domain by defining validation coverage metrics across all validation teams engaged from HW design through post-silicon and beyond....

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Location: Bangalore CTC: Up to 5.75 LPA + Allowances & Incentives 5 working Days Experience: min 6 months into International Voice Process Qualification: Graduate Shift: US 24*7 Cab: Both-way Notice Period: Immediate Contact HR Jyoti: 9784183889

Job description _*ROLES & RESPONSIBILITY*_ * Handling customer's inquiries, feedback, and issues through phone, email and live voice channels. * Using analytical thinking to diagnose issues and find solutions to satisfy customers * Maintaining accurate customer records to identify patterns and provide ongoing support * Resolving customer complaints within the agreed service level agreements (SLAs). * Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customers experience. *Working days* : 05 days *Location* : Gurgaon *Shift* : Rotational shifts 24x7 *Qualifications* : Graduate Fres...