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Senior Product Manager Technica

Senior Product Manager Technica

Mastercard

5 - 10 years

40 - 45 Lacs

Pune

Posted:4 hours ago| Platform:

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Skills Required

Product management Product launch Computer science Analytical Information security Account management Continuous improvement Operations Monitoring SDLC

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Product Manager Technical (Product management, engineering background, and SDLC knowledge)

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Overview The Mastercard Account Management Services team have an exciting opportunity for a Product Manager (PMT) to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Responsible for the analysis, design, development, and delivery of software solutions. Defines requirements for new applications and customizations, adhering to standards, processes, and best practices. This position will be key to growing a global technology platform, operating at-scale, requiring focus on performance, security, and reliability. - Do you want to positively influence the experience of millions of customers? - Do you like to get involved in the creation and execution of strategic initiatives centered around digital payments? - Do you look forward to developing and engaging with high performant diverse teams around the globe? - Do you like to own and be accountable for highly visible strategically important teams? Role : - Lead customer engagement success definition: Own and drive the customer working backwards strategy, short and long term goals, documentation (PRDs & FAQs) to help inform the direction of success and feedback loop mechanisms. - Drive product, service and technology vision: Assumptions testing and experimentation to improve customer engagement model, and onboarding experience, as well as capturing raw feedback to influence future roadmap decisions. - Lead Product Launch: Own the definition and/or GTM plan to deliver results that ensure the customer and business goals are met in operational launch plans. - Lead Product Operations: Including monitoring and response to customer feedback, continuous product improvement and business growth. - Ensure continuous interaction with Cross Functional Teams: Including working closing with geographically diverse teams consisting of UX designers, Engineers, TPMs and executive leadership, making trade-offs based on customer requirements, QA/testing of the product. All About You - Experience in product, program, or service management with technology. - Experience with organizing and coordinating customer activities with product development roadmaps. - Experience with defining and organizing customer objectives, goals, strategies and metrics. - Experience with defining hypothesis statements and experiments. - Experience with facilitating technical and non-technical virtual workshops, trainings and/or problem-solving meetings. - Experience with converting customer use cases into actionable and testable backlog and owning prioritization. - Understands the technologies, architecture design and features that support customer jobs to be done and are able to contribute to technical discussions, decisions and strategy related to a product. - Experience completing end-to-end delivery of software changes or customer onboarding experience that focuses on learning outcomes and metrics to drive continuous improvement. Education (preferred): Bachelors degree Computer Science (or related discipline) PREFERRED QUALIFICATIONS - 5+ years in Technical Product Management - any development experience - Demonstrated solid judgment and effective communication skills. Ability to see the big picture, while navigating technology and customer development decisions and trade-offs. - Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions. - Proven track record for contributing to the teams agility and flow through experiments that focus on simplification

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Senior Product Manager Technica