Remote | Flexible Hours | Evening & Weekend Availability Preferred About Giftify At Giftify, we're reshaping the gift card experience across shopping centers in Europe. As a key player in the sector, we work behind the scenes to make every gift card moment smooth, secure, and simple. Our mission? Empowering shopping centers and their customers with an easy, reliable solution—and that's where you come in. About the Role As a Customer Support Agent, you'll be the friendly, solution-focused voice supporting our clients—primarily the staff at shopping center information desks. Whether it's helping with technical hiccups or answering day-to-day questions, your job is to make their lives easier. You'll join a dynamic and growing support team, working remotely using a laptop, headset, and/or smartphone. Through phone calls and support tickets, you'll guide users with the help of our internal knowledge base and close collaboration with colleagues. We're looking for people who are available evenings and weekends, but you'll have flexibility to set your own hours within that window. What You'll Do Be the first point of contact for customer questions—via phone and email Provide thoughtful, friendly, and effective support with a problem-solving mindset Handle confidential information with care and professionalism Aim to resolve issues on the first interaction whenever possible Follow up on open inquiries to ensure timely resolution Stay up to date on new products, tools, and processes Communicate clearly and kindly, even when things get tricky What We're Looking For Fluent in French and English (other languages are a plus!) You'll work from Sunday to Friday, with the flexibility to take one of those days off of your choice. Prior experience in a support or customer-facing role Proficient with Zendesk and JIRA Tech-savvy and quick to pick up new tools Great at juggling multiple tasks without dropping the ball Strong communication skills—both spoken and written What we Offer Freelance contract, 5 days a week Flexible work environment (100% remote job) Be part of a growing, international team that values collaboration and initiative
As an Implementation Project Manager at Giftify, you will own the end-to-end onboarding and successful execution of gift card programs for new and existing clients. You will ensure seamless project delivery that meets client expectations. Your role will be coordinating client requirements across various teams, including Sales, Client Success, Support, and more. Ultimately, you enable clients to delight their customers with innovative gift card solutions. Responsibilities Lead end-to-end client implementations by gathering requirements, defining project scope, and creating clear, actionable plans with defined milestones and timelines. Manage multiple projects simultaneously, ensuring alignment with Giftify's guidelines, SLAs, and scope agreements. Act as the main technical point of contact, coordinating with internal teams and external suppliers to configure and test both hardware and software. Maintain ongoing client communication to track deliverables, build strong relationships, provide guidance on design and production timelines, and deliver user training where needed. Proactively monitor project progress, address risks early, and ensure successful, on-time launches. What we are looking for Core Competencies Meticulous attention to detail Proven problem-solving abilities and resilience under pressure Outstanding verbal and written communication skills Strong collaboration and teamwork mindset Solid organisational skills, with effective planning and monitoring capabilities Customer-centric mindset, committed to delivering outstanding customer experiences Comfortable navigating IT systems, project management tools, and technical processes. Language Skills Fluent in English and French Knowledge of any additional European language is a plus Nice to Have Project management certification (e.g. PMP, Prince2) Experience in fintech , digital payments, or gift card solutions
Giftify is a fast-growing multinational FinTech, revolutionizing how people gift and spend with our white-label gift card solutions tailored to shopping centers and retail hubs. With over 400 clients across Europe and the MENA region, and active expansion into APAC, we're on an ambitious journey to redefine payments with a customer-first mindset and strong product DNA. As we scale, we're looking for a Product Manager who combines business accumen with hands-on execution— someone who's comfortable navigating complexity, balancing strategic context with day-to-day delivery, and helping us evolve how we work as a product team. Responsibilities Work across a portfolio of products, helping define priorities and coordinating delivery in collaboration with engineering, compliance, and commercial teams. Support the development of product discovery and delivery practices — from clearer roadmaps to more structured feedback loops and metrics. Translate business goals and partner requirements into actionable product opportunities and improvements. Collaborate closely with engineering on scoping, prioritization, and trade-offs, ensuring solutions are feasible, compliant, and commercially sound. Use data and insights to frame problems, monitor product performance, and guide decision-making. Partner with commercial and operations teams to ensure smooth rollout, communication, and adoption of new features and products. Maintain an informed view of market, customer, and regulatory trends that shape our product direction. What We're Looking For Experience & Skills 3-5 of experience in product management, ideally in payments, fintech, or another complex B2B environment. Demonstrated ability to manage multiple products or initiatives simultaneously. Strong commercial and analytical thinking — comfortable connecting customer needs to business outcomes. Skilled in working with technical teams, understanding APIs, data flows, and system dependencies. Confident communicator with fluency in English, who can bring structure and clarity to ambiguity. Familiarity with compliance-heavy or regulated products is a plus. Mindset Pragmatic and hands-on: you enjoy getting things shipped and learning along the way. Curious and collaborative: you seek input and build alignment across disciplines. Comfortable working in evolving structures: you help create processes and rituals supporting alignment, clarity and efficiency. Why Join Giftify? Be part of a growing international FinTech with global exposure. Hybrid flexibility, with offices in Belgium and Dubai. A chance to grow with a company building the future of payments — step by step.
About Giftify Giftify is a global leader in customizable gift card solutions, partnering with over 400 shopping centers worldwide to improve client engagement, loyalty, and sales. Our mission is to provide seamless integration with payment systems and create outstanding customer experiences. Role overview: As a Customer Success Manager (CSM) – UK, you will be the primary point of contact for our clients in the region, ensuring they maximize the value of Giftify's solutions. You will build strong relationships, drive client satisfaction, and identify opportunities for account growth. Reporting to the Head of Client Success, you will play a key role in ensuring long-term client success and retention. Key Responsibilities Client Relationship Management : Act as the main point of contact for clients in UK, ensuring high satisfaction and strong engagement. Customer Adoption & Value Realization : Work proactively to ensure that clients fully understand and gain value from our product. Focus on onboarding, training, and ongoing support to boost product adoption and satisfaction Revenue Growth & Sales Focus: Managing the financial aspects of the client relationship: boosting cards sales and identify upsell opportunities for Giftify's products and services. Client Advocacy : Capture client feedback and collaborate with product, legal, finance, and implementation teams to enhance the customer experience. Performance Monitoring : Regularly review client performance, provide insights, and suggest improvements. Process Optimization : Support the development of best practices and contribute to process improvements in customer success. Regular Communication : Organize client meetings, performance reviews, and on-site visits to strengthen relationships. Collaboration : Work closely with Business Development to identify expansion opportunities and support renewal discussions. Travel : Meet clients in person and represent Giftify at industry events in UK and Europe. Qualifications At least 3 years of experience in account management, customer success, or a similar role, ideally in Tech, Payments, or a similar sector. Strong ability to understand client needs, solve problems, and drive long-term value. Excellent time management and ability to handle multiple accounts. Strong communication English (professional level), and preferably another European language. Proficiency with CRM tools (e.g., HubSpot) and data-driven client insights. Ability to negotiate and handle complex client interactions diplomatically. Experience working with cross-functional teams to support customer success. Willingness to travel within UK and across Europe as needed. Why Join Us? Work in a dynamic and international environment with over 25 nationalities. Play a key role in shaping the customer success function in a growing fintech company. Enjoy competitive salary and benefits, plus opportunities for career growth. Be part of a team that values strong client relationships and long-term success. If you're passionate about customer success and thrive in a fast-paced, client-facing role, we'd love to hear from you!