10 years
0 Lacs
Posted:1 day ago|
Platform:
On-site
Full Time
We are hiring for Senior Product Manager – Contact Center Analytics & CX Integrations.
Experience: 7–10 years (with 5–6 years in CCaaS/CRM/CX Product Management)
Job Type: Full-Time
Location: Sector-142, Noida(Hybrid )
· Must have strong experience in Analytics, and either CX or CRM. Experience with CCaaS/Telephony is a
strong plus.
· Strong understanding of Contact Center (Telephony/CCaaS) architectures including IVR (Interactive Voice
Response), ACD (Automatic Call Distributor), Omnichannel routing (voice, chat, SMS) & Queuing
strategies.
· Experience working with analytics platforms (e.g., Power BI, Tableau, Looker).
· Hands-on knowledge of SQL, data modeling, and productizing data/APIs.
· Familiarity with ServiceNow, Salesforce, or similar enterprise platforms.
· Experience delivering Voice of Customer analytics or customer engagement dashboards.
· Exposure to enterprise SaaS delivery and reporting frameworks.
Interested candidate share cv on hr@resolink.in
#CCaaS #CRM #IVR
Resolink Technologies
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