We are hiring for Senior Product Manager – Contact Center Analytics & CX Integrations. Experience: 7–10 years (with 5–6 years in CCaaS/CRM/CX Product Management) Job Type: Full-Time Location: Sector-142, Noida(Hybrid ) Preferred Skills · Must have strong experience in Analytics, and either CX or CRM. Experience with CCaaS/Telephony is a strong plus. · Strong understanding of Contact Center (Telephony/CCaaS) architectures including IVR (Interactive Voice Response), ACD (Automatic Call Distributor), Omnichannel routing (voice, chat, SMS) & Queuing strategies. · Experience working with analytics platforms (e.g., Power BI, Tableau, Looker). · Hands-on knowledge of SQL, data modeling, and productizing data/APIs. · Familiarity with ServiceNow, Salesforce, or similar enterprise platforms. · Experience delivering Voice of Customer analytics or customer engagement dashboards. · Exposure to enterprise SaaS delivery and reporting frameworks. Interested candidate share cv on hr@resolink.in #CCaaS #CRM #IVR
we are hiring for Senior Voice AI Developer / Voice AI Architect Experience: 5 to 8 yrs Job Type: Permanent Location: Sector-142, Noida Key Responsibilities: Design, develop, and oversee the implementation of end-to-end AI solutions Collaborate with business and IT stakeholders to understand and fulfill the AI needs of the organization Create architectural approaches for AI software and hardware integration Define AI solution objectives and ensure alignment with business outcomes Monitor AI industry trends and maintain state-of-the-art industry knowledge Implement best practices for AI testing, deployment, and Maintenace. Qualifications:- Candidates should be B.tech/M.tech/MCA (CSE/IT) preferably from premium institutes. 5+ years of experience in Node.js / JavaScript / TypeScript 3+ years of relevant experience in AI Frameworks Mandatory Skills: Google Dialog flow, Google STT/TTS & Nodejs Node.js: Competent in developing and maintaining applications. GCP Services: Proficient in GCP logs, services, and custom deployment configurations. Dialog flow Expertise: Strong understanding of conversational agent design and integration for Voice Applications. Speech-to-Text & Text-to-Speech: Functional knowledge of speech processing. Functional Knowledge of Audio Streaming/Processing Applications Function Knowledge of Conversational AI Generative AI: Foundational understanding of Gen AI concepts and applications. Proven understanding of scalable computing systems, microservices architectures, software architecture, data structures, and algorithms Working with defined processes and policy (e.g. Peer review, test driven development, coding standards and deployment process) Excellent proven analytical problem solving skills. Self-motivated high performer and able to perform with minimal supervision, who can lead by example. Excellent written and verbal communication skills. Good To Have: Open AI - Real Time API Exp. in Integration with Azure Open AI Working Knowledge of Any CCAI Framework/Applications Audio Intelligence Frameworks Experience with Back-end technologies like NoSQL, RDBMS, Cache Management Experience working with AWS Technologies - Lambda, API Gateway, S3 Agile Development Methodology Experience to work with geographically distributed teams. Knowledge of any CRM (WFM) will be a bonus, preferably Service NOW is a big plus interested candidate share cv on hr@resolink.in
Skills: Exp. in Nodejs, Java, Spring Boot, JPA, AWS, Databases MySQL, NoSQL - MongoDB,Redis, REST knowledge of object-oriented design, design patterns, data structures & multi-threading Interested candidates,share your resume to "hr@resolink.in"
Key Responsibilities: 3-5 years of experience in software development. Solid background in GoLang/Typescript. Strong data structures and algorithms concepts and Kubernetes. Interested candidates, please send your resume to "hr@resolink.in".