Senior Process Excellence Engineer / Quality Management System (QMS)

Job Description

Job Title: Senior Process Excellence Engineer / Quality Management System (QMS) Representative Location: [Pathankot, Kathua and J&K] Department: Business Transformation / Operational Excellence / Quality Assurance / Compliance Reports To: Head of Process Excellence / Director of Transformation / Head of Quality / Plant Manager / Compliance Manager Role Summary: We are seeking a high-impact Senior Process Excellence Engineer to lead critical process transformation initiatives across Factory of Metalizing of Film. In this role, you will act as a strategic problem solver, change agent, and data-driven analyst to design and implement scalable, solutions that drive quality, reduce cost, and accelerate performance. You will work cross-functionally to instill a culture of continuous improvement, customer-centric design, and operational discipline. Position Overview: We are looking for a dynamic and quality-focused QMS Representative to lead the design, execution, and continuous improvement of our Quality Management System. This role is critical in ensuring regulatory compliance, driving operational excellence, and fostering a quality-first culture across the organization. As the Management Representative, you will be the face of our QMS during audits and the strategic link between senior management, operations, and quality objectives. Key Responsibilities: • Champion end-to-end process improvement and transformation projects using Lean, Six Sigma, and Agile methodologies. • Analyze complex business processes, identify performance gaps, and propose solutions that reduce waste, increase speed, and enhance customer value. • Collaborate with senior leadership and functional teams to define strategic goals, success metrics, and roadmaps. • Facilitate Kaizen events, root cause workshops, and Design for Six Sigma (DFSS) sessions to optimize process design. • Develop and implement standardized processes, SOPs, and digital workflows using automation and analytics. • Build and maintain performance dashboards and real-time reporting tools to monitor impact and ensure control. • Provide coaching and training across the organization to build internal Lean and Six Sigma capabilities. Quality Management System Oversight: • Lead the implementation, maintenance, and continual enhancement of the QMS aligned with international standards (e.g., ISO 9001, IATF 16949, ISO 13485, GMP, or other industry-specific certifications). • Ensure policies, procedures, and documentation are current, controlled, and aligned with compliance requirements and company goals. • Organize and chair management review meetings, ensuring timely review of quality objectives and performance indicators. Audit & Compliance: • Act as the primary liaison for all external and internal quality auditsincluding regulatory bodies, certification agencies, and key customers. • Coordinate audit planning, execution, non-conformance closure, and system-level corrective/preventive action (CAPA). • Ensure all functions are audit-ready at all times. Process & Performance Improvement: • Drive process standardization, risk management, and continuous improvement through tools such as RCA, 5 Why, 8D, FMEA, and PDCA. • Collaborate with cross-functional teams to identify gaps and implement proactive quality assurance measures. • Monitor key quality performance metrics (KPIs) and develop dashboards to drive data-informed decision-making. Training & Engagement: • Deliver quality awareness and QMS training to employees across departments. • Promote a culture of accountability, compliance, and continuous improvement at all organizational levels. Required Qualifications: • Bachelor’s degree in Industrial Engineering, Systems Engineering, Business Operations, or related discipline. • 5+ years of experience in process improvement, operational excellence, or transformation roles. • Proven track record of delivering measurable outcomes through structured process improvement initiatives. • Strong leadership, communication, and facilitation skills across all organizational levels. Bachelor's degree in Engineering, Quality Assurance, or a related technical discipline. • Minimum 4–7 years of hands-on experience in managing quality systems within a manufacturing or regulated industry. • In-depth knowledge of ISO standards and other applicable regulatory frameworks (e.g., ISO 9001, IATF 16949, ISO 13485, ISO 22000, or GMP). • Proven experience in managing external audits and successful certification renewals. • Proficiency in QMS software and tools (e.g., Q-Pulse, SAP QM, MasterControl, TrackWise). • Strong understanding of CAPA, change control, risk management, and document control systems. Preferred Qualifications / Skills & Certifications: • Experience in a regulated or complex industry (e.g., pharmaceuticals, finance, logistics, manufacturing, or healthcare). • Knowledge of ISO standards, quality systems, and business process governance frameworks. Certified Lead Auditor for ISO 9001 or equivalent standard. • Six Sigma Green Belt or Black Belt certification (preferred). • Familiarity with regulatory compliance in sectors such as automotive, pharmaceutical, medical devices, aerospace, or food manufacturing. • Strong communication, leadership, and influencing skills with the ability to manage cross-functional teams and drive change.