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Senior PM, Merchant Experience Platform, Amazon Pay

Senior PM, Merchant Experience Platform, Amazon Pay

Amazon

5 - 10 years

14 - 19 Lacs

Bengaluru

Posted:21 hours ago| Platform:

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Skills Required

Merchant services Operational excellence Manager Program Management Regulatory compliance Manager Technology Business strategy payment solutions Product marketing Auditing Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Merchant Platform PM at Amazon Pay, youll drive strategic initiatives to enhance merchant experience and grow our digital payments ecosystem.
This role focuses on three core missions: optimizing merchant lifecycle management (from onboarding to settlements, fee structures, and dashboard experiences), ensuring regulatory compliance with RBI and NPCI requirements as a Payment Aggregator license holder. Youll be responsible for key performance metrics including merchant satisfaction (NPS), retention rates (RSR), settlement adherence, and compliance adherence, while working to grow acquiring Monthly Active Users and revenue streams. This position combines business strategy, technical understanding, and regulatory knowledge to create seamless payment experiences for merchants while maintaining the highest standards of operational excellence and compliance in areas such as KYC, audit reporting accuracy, and merchant cost of payments. About the team The Amazon Pay Merchant team is at the forefront of revolutionizing digital payments in India, operating across both online and offline merchant ecosystems. Our teams mission is to build a self-sustained, convenient, trusted, and rewarding payment experience for Indias affluent customers while ensuring best-in-class merchant services. We manage two key merchant segments: Online Merchants: We serve online shoppers and merchants outside Amazon.in, focusing on affluent customer base. Our team works with both direct strategic merchants (Top 100) and aggregator partners (100K+ active merchants), building innovative payment solutions including Amazon Pay Balance, Amazon Pay Later, and UPI services. Offline Merchants: We drive ubiquitous acceptance of Amazon Pay across organized retail, with particular focus on high-frequency everyday use cases and high-value transactions. The team manages relationships with major retail brands, deploys cutting-edge payment technology like DQR devices, and builds merchant-specific solutions. 5+ years of product or program management, product marketing, business development or technology experience Experience with feature delivery and tradeoffs of a product Experience owning/driving roadmap strategy and definition Experience with end to end product delivery Experience as a product manager or owner Experience owning technology products Experience in influencing senior leadership through data driven insights Experience working across functional teams and senior stakeholders

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Senior PM, Merchant Experience Platform, Amazon Pay