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Senior Operations Manager, Ring

Senior Operations Manager, Ring

Amazon

4 - 9 years

40 - 45 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

career development performance management project management employee engagement machine learning strategic planning succession planning customer service continuous improvement monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role, you will:
Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets Collaborate with internal/external partners to build input-focused operating plans for achievement of key measures Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and, without impacting customer experience Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams Inspire front line teams to go beyond the standard call of duty to find creative solutions for our product issues; encourage risk-taking and advocacy on behalf of product teams. Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools. Work with fice & operations leadership team to develop, support manage the annual expense budget and build collaborative relationships with partner organizations. Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of Foster a work environment that respects and is responsive to the needs of a diverse staff Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics. Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and data associate frustration. Improve the experience of the data associates & managers as measured by improvements in attrition and employee engagement surveys. Work with Operations Engineering leadership / Engineering managers to clearly articulate feature requirements for associate toolsets, user interfaces, and business logic for the efficient handling of work volumes. A day in the life As the Senior Ops Manager, you are responsible for the performance management, goal setting and career development of their line reports to ensure effective succession planning is in place. You work in an ever-changing environment where every day brings ambiguously defined problems, new challenges and new opportunities. You are able to balance strategic thinking with detailed execution and solid cross-functional collaborative results-oriented work. This position involves regular communication with senior management on project status and risks. People Management, cross-team coordination, project management and executive presentation skills are essential.

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Senior Operations Manager, Ring