Senior Operations Manager - Global Services- Paychex

About Organization :

Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management

730,000+ clients in the U.S. and Northern Europe

What we are Looking for

• More than 16 Years of experience in Operations
• Bachelor's Degree - Required
• Master's Degree - Preferred
• 8 years of experience in Senior leadership role.
• 8 years of experience in Global services, operations, or support function, or an equivalent combination of education and experience.
• good people management experience
• Who can lead Global Services Managers, Supervisors, cross-functional leaders to address and resolve inefficiencies, applying industry best practices and innovative solutions.

Roles and Responsibility

The Sr Manager of Global Services provides strategic direction and oversees a multifaceted team responsible for audit, data entry, reception, global administrative operations, project support, and centralized office services. This role is accountable for driving operational efficiency, service excellence, and process standardization across the Global Services function. This senior leader will work closely with executives, internal clients, and key stakeholders to ensure high-impact service delivery aligned with organizational goals, championing a culture of continuous improvement and operational innovation.

• Establish and implement a strategic vision for Global Services that aligns with the organizations overall objectives and fosters a culture of service excellence.
• Drive the development and execution of high-impact strategies, programs, and operational initiatives to optimize internal support experiences and enable organizational growth.
• Collaborate with senior leadership to ensure alignment between Global Services operations and broader business goals, providing strategic insights and recommendations.
• Cultivate and maintain robust relationships with senior internal stakeholders and cross-functional leaders, acting as a strategic advisor to understand and address complex client needs.
• Oversee service delivery standards and proactively address issues, ensuring effective communication and alignment with organizational priorities.
• Champion a client-centric approach across the team, focusing on delivering superior service and anticipating future needs.
• Build, develop, and lead a high-performing, multi-disciplinary team that delivers across diverse functions, promoting a culture of accountability, innovation, and high service standards.
• Drive a proactive talent management strategy, focusing on recruitment, development, and retention of top talent to support current and future organizational needs.
• Champion career development programs, mentorship, and ongoing training to cultivate a well-rounded, skilled team capable of meeting the demands of a dynamic environment.
• Lead performance management processes, including setting strategic objectives, conducting ongoing feedback, and driving evaluations that support individual and team growth.
• Partner with HR and senior leaders to address performance management needs, fostering a culture of accountability and high standards.
• Create an inclusive and supportive work environment that promotes high engagement, motivation, and alignment with organizational values.
• Evaluate and continuously improve Global Services processes, identifying opportunities for increased efficiency, consistency, and operational effectiveness across diverse functions.
• Lead initiatives to implement best practices and standardized processes that drive operational excellence, enhance service delivery, and foster consistency across audit, project, and reception services.
• Collaborate with Global Services Supervisors and cross-functional leaders to address and resolve inefficiencies, applying industry best practices and innovative solutions.
• Engage in cross-functional initiatives and organizational projects to support strategic goals, collaborating with executive leaders to drive transformative results.
• Provide thought leadership and represent the Global Services function on high-impact projects, advocating for improvements that drive organization-wide efficiency and effectiveness.
• Undertake additional responsibilities as needed, contributing to the advancement of the organizations mission and goals.
• Other duties as assigned to support the overall function of the organization.