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Senior Operations Manager – Call Centre BPO Operations

Senior Operations Manager – Call Centre BPO Operations

Evnek

10 - 13 years

6 - 9 Lacs

pune

Posted:1 month ago| Platform:

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Skills Required

operations management team management bpo operations customer experience call centre management cost optimization sla management workforce planning mis reporting

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring an experienced Senior Operations Manager to lead and manage large-scale call centre/BPO operations in Pune. The ideal candidate will have 10+ years of BPO experience, with a minimum of 45 years in a leadership role. Responsibilities include overseeing day-to-day operations across voice, non-voice, inbound/outbound, and back-office processes, driving SLA adherence, mentoring teams, handling client interactions, managing escalations, and leading process optimization initiatives. This is a full-time role for immediate joiners only.

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Bengaluru Karnataka

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Senior Operations Manager – Call Centre BPO Operations