Senior Operations Executive

0 years

0 Lacs

Posted:6 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About the job


About us/Company overview:

mCaffeine


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Role Overview:

The Central Order Processing Executive for a personal care company is responsible for managing and coordinating the order processing operations, ensuring the accurate and efficient handling of orders processing.


Key Responsibilities:

  • Review and verify incoming orders, ensuring accuracy and completeness.
  • Accurately input order details into the order processing system/ excel.
  • Monitor and track the status of orders, from the point of entry to final delivery.
  • Collaborate with cross-functional teams, including sales, marketing, and production, to optimize order processing and delivery processes.
  • Ensure a high level of responsiveness to mails/ calls.
  • Address and resolve any quality-related concerns or deviations.
  • Maintain accurate records of orders, invoices, and related documents.
  • Generate reports on order processing performance and share insights with management.
  • Identify opportunities for process optimization and implement best practices.


Qualifications:

  • Previous experience in order processing, customer service, or a similar role is advantageous.
  • Proficiency in Excel / Microsoft Office applications.
  • Knowledge of inventory management systems and order tracking tools.
  • Strong attention to detail, excellent organizational skills, and the ability to work under pressure.
  • Effective communication.

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