Senior OCI Service Reliability Engineer

Duties & Responsibilities

• Will be the Subject Matter Expert (SME) supporting our customers running their platforms on OCI.
• Will be handling 3rd level support, Change Requests, and small projects for our OCI customers.
• Will be the OCI technical lead on the 3rd level support team.
• Working hours will be Irish/UK business hours.
• Support multiple clients across multiple technologies.
• Mentoring of junior team members.
• Consult with customers and across a cross-team environment.
• Documentation and development of designs, processes, and procedures.
• Work within a structured ITIL / ISO20000 IT Service Management environment.
• Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions.
• Excellent presentation and reporting skills arising from customer facing and on-site experience.
• Very strong verbal, presentation, and interpersonal skills are required.
• Escalation point for major incidents/investigations.

Experience Required

• 5+ years working in IT, with proven experience in a support role.
• 3+ years experience working directly on OCI.
• Strong, first-hand experience of designing, building and supporting cloud solutions.
• Interpreting, understanding, and solving complex technical problems/incidents.
• Ability to influence internal teams and customers.
• Consultancy/project delivery experience with client facing background.
• Strong experience across multi-server, stand alone and clustered solutions.
• Excellent troubleshooting skills required.

Technical Skills

• Experience with Exadata Cloud @ Customer (ExaCC) and/or Exadata Cloud Service (ExaCS).
• Experience of working with OCI networking & FastConnect.
• Experience of debugging network routing and network security group issues within OCI.
• Experience of user management and IAM policies with OCI.
• Proven experience working with containerisation. E.g. managing clutter deployment, sizing updates, maintenance, patching etc. Containerisation technologies required: Docker; Podman; OCI Container Engine for Kubernetes (OKE).
• DevOps - Terraform - Able to do full implementations of cloud infrastructure builds using terraform. This includes all network components and IaaS PaaS components.
• Linux - Administrative skills such as creating user accounts and mounting block volumes, a candidate with basic Linux command line skills will still be considered.

Desirable skills

• Able to configure Linux environments using ansible, a candidate without this skill will still be considered but this would be advantageous.
• Database - Experience with Oracle database's is advantageous. Basic experience such as tns connections to Oracle database, how to work with database links.
• Experience working with autonomous databases would be advantageous.
• Experience working with Oracle Integration cloud, particularly provisioning and working with connectivity agents. The ability to create and work with integrations is not a requirement.

Required Qualifications/Certifications:

• Oracle Cloud Infrastructure 2023 Architect Associate (1Z0-1072-23).

Desirable Qualifications/Certifications:

• Any Professional OCI certification would be highly desirable, e.g. Oracle Cloud Infrastructure 2024 Certified Architect Professional Certification
• Hashicorp Terraform Associate
• Linux Certification
• ITIL 4 Foundation