Senior Manager - Training

Everise Bpo Services

5 - 10 years

16 - 31 Lacs

Mohali

Posted:1 day ago| Platform:

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Skills Required

Process Training Training Management Training Delivery Leadership Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Requirements:

Directs the planning, design, and implementation of training programs, new employee onboarding, continuing education, policies and procedures in partnership
• Administration of employee training, including evaluating training needs, evaluating and revising current course materials, and analyzing course feedback• Manage the development of the team with individual coaching weekly, including mentoring, coaching, review/looking forward to planning, personal/professional development, and removing obstacles• Administration of managerial tasks, including payroll approval, dashboards, and program reporting• Other duties and projects as assigned

Qualifications:

High school diploma or GED required
• Bachelors or associates degree preferred• 5-8 years Training Facilitation• 1-2 years call center experience• 1-2 years supervisory/management experience• Proficient in Mac OS, MS Office and/or Apple supported applications, as well as the use of company-specific systems and /programs• Understanding and experience with Adult Learning• Project planning/Program Management• Proficient with G-Suite applications• Facilitation and training experience• Technical writing• Public Speaking• Instructional Design

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