Senior Manager - Sales/ BD Trainer

The Senior Manager - Corporate Excellence

The role will involve travelling to and provide training as per business requirement.

1. Lead the training team of Delhivery Academy by ensuring all the trainers achieve the KPIs set by the organization

2. Plans and coordinates all onsite and virtual training activities of the Corporate staff (frontline to middle- management) to include resource, calendar and venue coordination, facilitator preparation, material preparation and/or other logistics related items. Ensures training records are maintained

3. Designs and delivers training when required- both face to face and virtual training within time and budget constraints. Working with stakeholders and subject matter experts (SME's) to make the training more relevant to the business objective

4. Monitors and evaluates training programs effectiveness, success, and outcome periodically

5. Plan, conduct and oversee metricsfocused on-the-job coaching and scheduled training to improve the performance of our Corporate teams

6. Monitors and analyzes learner performance and engagement, and collaborates with the team to identify and implement improvements to enhance the overall learning experience

7. Conducts effective induction and orientation sessions for Senior Management

8. Communicates with key stakeholders to obtain knowledge and understanding of business needs and operations

9. Other duties and responsibilities as determined by Head of Delhivery Academy

10. Travel extensively (PAN India) to various Delhivery facilities as and when required

Interactions with Internal and External Stakeholders -

This role will interact with both internal and external groups. Responsibilities are multi-faceted, working with Corporate Functional Heads, Academy Content Team, Tech & Data Teams, third party e-Learning Platform providers, National Skill Development Council etc.

Education & Work Experience -

1. MBA preferred (Basic Education level Bachelors Degree)

2. Should have a minimum of 2 years of experience in managing, training, or working with Customer Service, Sales or HR teams

3. Experience and Certificates in Training domain preferred