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Senior Manager - Process Excellence

Senior Manager - Process Excellence

Conduent

5 - 10 years

11 - 16 Lacs

Noida

Posted:1 day ago| Platform:

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Skills Required

project management presentation skills sql tableau data visualization six sigma process excellence mechanical engineering preventive maintenance power bi gear box hydraulics lean compressors six sigma green belt mechanical maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Tasks & responsibilities

Defining
Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations

Providing HighQuality
Business analytics support to Management team

Identifying
improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities

Ensure effectiveness of
Customer issue tracking, root cause analysis, corrective and preventive actions, and management accountability for customer issues

Leading high impact
SixSigmaand Lean projects

Coach green belt and smaller/lower complexity projects across the business.

Mentoring Green Belts/Yellow Belts

Business Process matrices & Reporting:

To define & develop
Process Metrics Scorecard (Client \u2013 Domain level) \u2013 both for existing key clients and new clients and Tracking performance around these metrics

Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals

Knowledge & Skills

Six Sigma Green Belt or Black Belt certifications

Knowledge of SQL and Data Visualization tools (like Power BI & Tableau)

Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team.

Strong analytical and problem-solving skills with sound business Knowledge

Possess excellence, project management, and people management skills.

Qualifications
Graduate in any stream, Engineering Graduates are preferred. At least 5 Years of relevant experience in the field of Quality 8-10 years of experience in managing qualityin manufacturing, IT and BPO for multiple customers. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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Senior Manager - Process Excellence