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Senior Manager - Process Excellence

5 - 10 years

11 - 16 Lacs

Noida

Posted:1 day ago| Platform: Naukri logo

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Skills Required

project management presentation skills sql tableau data visualization six sigma process excellence mechanical engineering preventive maintenance power bi gear box hydraulics lean compressors six sigma green belt mechanical maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Tasks & responsibilities Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations Providing HighQuality Business analytics support to Management team Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities Ensure effectiveness of Customer issue tracking , root cause analysis, corrective and preventive actions, and management accountability for customer issues Leading high impact SixSigmaand Lean projects Coach green belt and smaller/lower complexity projects across the business. Mentoring Green Belts/Yellow Belts Business Process matrices & Reporting: To define & develop Process Metrics Scorecard (Client \u2013 Domain level) \u2013 both for existing key clients and new clients and Tracking performance around these metrics Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals Knowledge & Skills Six Sigma Green Belt or Black Belt certifications Knowledge of SQL and Data Visualization tools (like Power BI & Tableau) Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team. Strong analytical and problem-solving skills with sound business Knowledge Possess excellence, project management, and people management skills. Qualifications Graduate in any stream, Engineering Graduates are preferred. At least 5 Years of relevant experience in the field of Quality 8-10 years of experience in managing qualityin manufacturing, IT and BPO for multiple customers.

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Conduent
Conduent
www.conduent.com

IT Services and IT Consulting

Florham Park New Jersey

10001 Employees

614 Jobs

    Key People

  • Cheryl Campbell

    Chief Operating Officer

  • Claudia S. C. A. H. Cortes

    Chief Financial Officer

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