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Idemia Syscom
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Senior Manager - Pre Production

Senior Manager - Pre Production

Idemia Syscom

8 - 12 years

10 - 15 Lacs

Noida

Posted:19 hours ago| Platform:

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Skills Required

Biometrics Service level Compliance Customer satisfaction Manager Program Management Management Risk management Continuous improvement Cryptography Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places - at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements

Key Missions

We are hiring for a Program (Pre-Production) Manager based at NSEZ, Noida .

Responsibilities includes:

Manages the customer relation by being IDEMIAs primary point of contact for the customer
Seeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities
Makes sure the customer perform their obligations in order to allow IDEMIA to perform the work
Leads and supports IDEMIAs program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives
Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers
Ensures compliance with customer requirements
Organizes and plans the work according to Program Management System process (DRIVE)
Performs the tollgates reviews
Monitors the KPIs of the Program
Takes care of risk management
Identifes issues or risks in collaboration with the technical project managers
Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management
Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts
Manages contracts management
Reinforce and ensures adherence to contract terms and conditions
Manages a team of Program Managers
Allocates resources to programs portfolio
Organize and runs monthly program reviews to ensure forecast accuracy
Participates in customer key interactions (closing, escalations, etc.)

Profile & Other Information

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Idemia Syscom

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Senior Manager - Pre Production