Senior Manager-Operations

Designation / Role

-Senior Manager - Operations

Stakeholder Management

-Quality team, Training team Leadership

Role Objective

Mange a team of approximately 15 - 20 CREsEnsures 100% CREs exceed their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards)Provides consistent, balanced and timely performance feedback on CSEs performanceCoach, develop and engage the CRE's to increase their abilities while enhancing their own careers

Skills Required

Excellent Communication Skills in English HindiPeople managementProject managementStakeholder managementAnalytical ability

Competencies Required

Target sales number-orientedPeople managerAggressive towards salesDrive sales under pressureProvides continuous learning and feedback sharing to improve sales score

Required Qualification / Experience-

Full Time Graduate / Postgraduate4 to 7 yrs. of relevant experience in BFSI industry(preferred)Call-center experience in GI industry will be an added advantage

Minimum 3 Years Of Experience As a Team Leader

HR Contact No: 8655781887This job is provided by Shine.com