Senior Manager Operation

Senior Manager – Operations

Location:

About APM Terminals

APM Terminals, part of A.P. Moller – Maersk, is a global leader in port and terminal operations with a presence in over 60 countries. We combine world-class infrastructure, advanced technology, and industry expertise to enable global trade and deliver seamless supply chain solutions for our customers.

About APM Terminals Pipavav

APM Terminals Pipavav is India’s first public-private partnership port and one of the most efficient and environmentally responsible gateways on the west coast. Strategically located near major shipping routes, Pipavav serves container, bulk, liquid, and RoRo customers with modern infrastructure, strong rail connectivity, and a steadfast commitment to safety and sustainability.

Role Overview

The Senior Manager – Operations is responsible for overseeing the day-to-day functioning of container terminal operations. This role provides leadership and direction to ensure safe, efficient, and cost-effective operations while delivering superior service to our customers. The incumbent will drive operational excellence, compliance, and continuous improvement, while leading and developing a team of managers and frontline staff.

Key Responsibilities

• Manage daily terminal operations to achieve maximum productivity, efficiency, and customer satisfaction.
• Ensure compliance with all HSSE (Health, Safety, Security & Environment) policies, procedures, and international maritime regulations.
• Lead vessel planning, berthing, and sailing schedules in coordination with marine operations, liner agents, and other stakeholders.
• Maintain service levels as per international benchmarks and contractual commitments, with zero tolerance for service failures.
• Drive continuous improvement initiatives to enhance safety, efficiency, and cost optimization (TCO).
• Collaborate with shipping lines, customs, trucking companies, and statutory authorities to ensure smooth cargo handling and customer experience.
• Monitor and measure operational KPIs (e.g., vessel turnaround time, yard productivity, equipment utilization) to ensure alignment with business plans.
• Build and develop the operations team through coaching, training, and performance management, ensuring future readiness.
• Enforce safe working practices to achieve a zero Lost Time Injury (LTI) environment.
• Support the implementation of digital tools, automation, and new technologies in terminal operations.

Key Requirements

• 10–15 years of experience in terminal operations, port management, logistics, or related industries.
• Proven leadership in managing large-scale operations with P&L or KPI accountability.
• Strong stakeholder management skills with the ability to work effectively across customers, authorities, and internal teams.
• Deep knowledge of container terminal processes, safety standards, and operational best practices.
• Ability to lead and inspire diverse teams while driving a culture of safety and continuous improvement.
• Excellent analytical, problem-solving, and decision-making skills.