Senior Manager - Mother Hub Operations

About the Role

This role requires managing Mother Hub (Sortation and Fulfillment Centers) operations. The incumbent would be heading a Region or state and managing middle mile operations, people and key stakeholders ensuring that the management expectations are met and the operations run smoothly without ambiguity. There would be a team of Assistant Manager’s Reporting under this position. The role will report to Facility Manager.

About the Team

Motherhub (MH) acts as an aggregation and sortation center for moving shipments from Fulfilment centers (FC) and Seller clusters to Delivery hubs across the network.

You are responsible for:

• Spearheading Sortation Centre Central/Zonal Operations for Flipkart.
• Planning, Design, Operationalization of New Sortation centers.
• Monitor MH Operations and identify improvement opportunities.
• Work closely with Logistics and Retail Operations Heads in reviewing and optimization of the distribution network.
• Work with External Supply Chain experts to implement global supply chain initiatives within Flipkart. Accountable for Planning, Design, Operationalization of new optimized delivery networks and delivery flexibility with the help of central teams.
• Drive continuous improvement and operationalize Business process Innovation.
• Develop, mentor and motivate the team spread across locations to achieve higher goals.

Qualification

• Graduate (preferred – candidates from Tier I/II MBA institutes) 
• 8+ years of experience in Supply Chain/Manufacturing/Warehousing/Logistics Operations
• Should have managed a large team of On-Rolls and Off rolls (1000+) 24/7 Shift.
• Experience in the Sort center is preferred.
• Manage IR issues on the floor – Inside and outside issues.
• Having strong knowledge of operational issues. High level of accountability and responsibility.
• Strong People Orientation and skills to manage a large team

To succeed in this role, you should have the following:

1. Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs. 

1. Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints.

1. Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.