Senior Manager/ Manager - Financial Operations

Understand the payments ecosystem, Payouts business model, associated processes, and manage overall operations with accountability for the effective and successful management of TAT, Accuracy, Resources, productivity, and quality control Enhance the operational procedure, systems, and principles in the areas of business processes and management reports, and look for opportunities to expand systems. Responsible for setting up the right processes, timely execution of day-to-day operations in reconciliation, settlement file preparation, management reporting, dispute management, Merchant settlements, and Bank account monitoring Interact with banks for seamless execution of processes. Responsibilities: Ensure smooth client onboarding Responsible for handling client queries Responsible for handling audit and other regulatory requirements and working closely on audit and compliance, smooth reporting. Understand the business requirements and establish processes by the business requirements. Ensure efficient and quality services are provided to customers by the service standards. Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards. Effective internal and external stakeholder management with timely communication and appropriate action. Handle payment-related queries effectively and provide a resolution. Should understand and be a part of ongoing developments and implementation of the Reward program. Responsibilities include hiring, training, planning, managing performance appraisals for the team, addressing employee performance, and developing corrective action plans. Qualifications: Inter CS / CA certified 8 - 10 years of experience Previous experience in operations and finance roles. Knowledge in the real estate domain would be a plus. Strong analytical and problem-solving skills. Must be proficient with MS Excel. Excellent communication and interpersonal skills. Attention to detail and ability to work in a fast-paced environment. Knowledge of regulatory compliance, especially in the context of real estate investments. Familiarity with KYC verification processes.