Senior Manager- Expert Technical Support

As an Expert Technical Support Engineer at Schneider Electric, you will play a crucial role in providing expert level support to our in-country local support teams. Your responsibilities will include resolving high-level technical problems brought by customers, Application Engineers, Sales personnel, and Engineering. You will be tasked with identifying and qualifying product failures, assisting Engineering in resolving issues, and maintaining case tracking in our CRM system. Additionally, you will research and document technical problems and solutions, design, plan, research, evaluate, and test complex systems used to monitor and control electrical equipment and building management systems. In this role, you will be expected to prioritize critical site escalations, particularly for Global Strategic Accounts and Strategic Partners. To succeed, you should hold an engineering degree in electrical, building automation, or computer science, or possess equivalent experience. Your background should include system troubleshooting, diagnosis, and problem-solving for software, hardware, networking, databases, power and/or electrical systems, building automation and control, HVAC, and IoT device & cloud-based connectivity. Experience with Microsoft Windows and Linux operating systems, as well as knowledge in building management communication protocols such as BacNet, LON, Modbus, is essential. A positive attitude, enthusiasm, self-motivation, customer focus, and strong written and oral English communication skills are key attributes for this role. You should also be comfortable working in a fast-paced, dynamic environment, collaborating with individuals with diverse technical backgrounds. Previous experience in Technical Support will be highly valued. The role offers independence, variety, and the opportunity to influence an exciting growth journey. You will work in an international market-leading company with a focus on individual growth, education, and numerous development opportunities. The position is based in Bangalore, providing great prospects for professional development and growth within Schneider Electric. At Schneider Electric, we value an open and friendly corporate culture where employees take initiative and responsibility. We encourage our employees to exercise judgment, deliver exceptional service to our customers, and maximize their potential. Join us on this journey where "Life is On," and experience an inspiring work environment with exciting technical challenges and growth opportunities. We look forward to receiving your application and welcoming you to our team at Schneider Electric! Please visit www.se.com to learn more about Life Is ON. Location: IN-Karnataka-Bangalore Schedule: Full-time Unposting Date: Ongoing,