Expert Technical Support Engineer Oil and Gas Job Search Ltd

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a Technical Support Engineer, you will be responsible for resolving advanced technical issues brought to us by customers, Application Engineers, Sales personnel, and Engineering. Your role will involve identifying and qualifying product failures, assisting Engineering in understanding and resolving them, as well as tracking cases in our CRM system. Additionally, you will conduct research and document technical problems and their solutions. You will be involved in designing, planning, researching, evaluating, and testing complex systems used for monitoring and controlling electrical equipment and building management systems. This may include remotely connecting to customer installations for troubleshooting and system health checks. Your responsibilities will also include prioritizing critical site escalations, particularly for Global Strategic Accounts and Strategic Partners. To excel in this role, you should hold an engineering degree in electrical, building automation, computer science, or a related field. Experience in system troubleshooting, diagnosis, and problem-solving across software, hardware, networking, and databases is essential. Knowledge of power and electrical systems, building automation, HVAC, IoT device and cloud-based connectivity, as well as familiarity with Windows operating systems and network experience, will be beneficial. A strong background in IT and communication networks, including building management communication protocols like BacNet and LON, is required. You should possess a positive attitude, be customer-focused, and exhibit enthusiasm and self-motivation. Being a team player who enjoys cross-functional interactions is crucial, along with having strong written and oral communication skills in English. You must be a quick learner with an inquiring mind, comfortable working in a fast-paced environment, and capable of collaborating with individuals from various technical backgrounds. Occasional travel to customer sites worldwide may be necessary. Fluency in English is a must, and previous experience in Technical Support will be advantageous. This is a full-time position with the job requisition code: 008ST8.,

Posted 1 day ago

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