Senior Manager- Expert Technical Support Schneider Electric

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As an Expert Technical Support Engineer at Schneider Electric, you will play a crucial role in providing expert level support to our in-country local support teams. Your responsibilities will include resolving high-level technical problems brought by customers, Application Engineers, Sales personnel, and Engineering. You will be tasked with identifying and qualifying product failures, assisting Engineering in resolving issues, and maintaining case tracking in our CRM system. Additionally, you will research and document technical problems and solutions, design, plan, research, evaluate, and test complex systems used to monitor and control electrical equipment and building management systems. In this role, you will be expected to prioritize critical site escalations, particularly for Global Strategic Accounts and Strategic Partners. To succeed, you should hold an engineering degree in electrical, building automation, or computer science, or possess equivalent experience. Your background should include system troubleshooting, diagnosis, and problem-solving for software, hardware, networking, databases, power and/or electrical systems, building automation and control, HVAC, and IoT device & cloud-based connectivity. Experience with Microsoft Windows and Linux operating systems, as well as knowledge in building management communication protocols such as BacNet, LON, Modbus, is essential. A positive attitude, enthusiasm, self-motivation, customer focus, and strong written and oral English communication skills are key attributes for this role. You should also be comfortable working in a fast-paced, dynamic environment, collaborating with individuals with diverse technical backgrounds. Previous experience in Technical Support will be highly valued. The role offers independence, variety, and the opportunity to influence an exciting growth journey. You will work in an international market-leading company with a focus on individual growth, education, and numerous development opportunities. The position is based in Bangalore, providing great prospects for professional development and growth within Schneider Electric. At Schneider Electric, we value an open and friendly corporate culture where employees take initiative and responsibility. We encourage our employees to exercise judgment, deliver exceptional service to our customers, and maximize their potential. Join us on this journey where "Life is On," and experience an inspiring work environment with exciting technical challenges and growth opportunities. We look forward to receiving your application and welcoming you to our team at Schneider Electric! Please visit www.se.com to learn more about Life Is ON. Location: IN-Karnataka-Bangalore Schedule: Full-time Unposting Date: Ongoing,

Posted 3 weeks ago

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Expert Technical Support Engineer Oil and Gas Job Search Ltd

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a Technical Support Engineer, you will be responsible for resolving advanced technical issues brought to us by customers, Application Engineers, Sales personnel, and Engineering. Your role will involve identifying and qualifying product failures, assisting Engineering in understanding and resolving them, as well as tracking cases in our CRM system. Additionally, you will conduct research and document technical problems and their solutions. You will be involved in designing, planning, researching, evaluating, and testing complex systems used for monitoring and controlling electrical equipment and building management systems. This may include remotely connecting to customer installations for troubleshooting and system health checks. Your responsibilities will also include prioritizing critical site escalations, particularly for Global Strategic Accounts and Strategic Partners. To excel in this role, you should hold an engineering degree in electrical, building automation, computer science, or a related field. Experience in system troubleshooting, diagnosis, and problem-solving across software, hardware, networking, and databases is essential. Knowledge of power and electrical systems, building automation, HVAC, IoT device and cloud-based connectivity, as well as familiarity with Windows operating systems and network experience, will be beneficial. A strong background in IT and communication networks, including building management communication protocols like BacNet and LON, is required. You should possess a positive attitude, be customer-focused, and exhibit enthusiasm and self-motivation. Being a team player who enjoys cross-functional interactions is crucial, along with having strong written and oral communication skills in English. You must be a quick learner with an inquiring mind, comfortable working in a fast-paced environment, and capable of collaborating with individuals from various technical backgrounds. Occasional travel to customer sites worldwide may be necessary. Fluency in English is a must, and previous experience in Technical Support will be advantageous. This is a full-time position with the job requisition code: 008ST8.,

Posted 1 month ago

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