Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
Taskus
>
Senior Manager, Digital Solutions Engineering

Senior Manager, Digital Solutions Engineering

Taskus

7 - 12 years

14 - 19 Lacs

hyderabad chennai gurugram chennai gurugram hyderabad

Posted:1 month ago| Platform:

Apply

Skills Required

presentation skills sales marketing as saas digital marketing apqp quality control branding rpg as400 dbms business development advertising brand management promotions fmea campaigns quality assurance qms rpgle social media marketing ppap

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a highly motivated and experienced Senior Manager, Digital Solutions Engineering to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Manager, you will support the Sales and Customer Service Team organization in crafting compelling technology solutions for our clients. She/he will have a good understanding of all the technical pieces (software and hardware) that fit in the BPO/Contact Center industry.

Key Responsibilities:

Provide Technical and Consultative assistance to Sales. Get an understanding of technical specifications on the client architecture
Participate in design sessions with clients and pitch compelling technical solutions, including vendor products from time to time
Assist in completion of Technology sections in RFI/RFP/RFQ as required
Partner with finance in providing guidance to build commercials/pricing during PreSales
Document and handover technical specifications for Post Sales implementation
Review SOW's with legal
Drives accountability in cross functional IT teams during solutioning
Up to date with Market on cloud practices, technology stack, products and services within the Contact center industry
Regularly communicate with stakeholders to provide status updates, share industry insights, and deliver ongoing value-add engagements.
Stay informed about the competitive landscape and market trends, providing insights and recommendations to internal stakeholders for product improvements and go-to-market strategies.

Required Qualifications:

Bachelor's Degree or Equivalent with 7+ years experience in business, marketing, technology or a related field. An advanced degree is a plus.
Experience designing IT solutions with clients preferably in the BPO industry, preferably SaaS based
Knowledge of one or more of cloud contact center and associated technologies such as Amazon Connect, Nice CXOne, Twilio, Talkdesk, Five9 or Zendesk
Has built best practices in business process and created repeatable playbook
Has led multidisciplinary cross functional teams or projects
Can handle multiple campaigns/projects at the same time
Can review and write technical documentation including client-facing collaterals.
Proven experience in a customer-facing role with a strong technology background.
Excellent presentation and communication skills, with the ability to articulate complex concepts in a clear and concise manner.
Demonstrated experience in conducting product demos and delivering persuasive presentations to diverse audiences.
Ability to build and maintain strong relationships with customers, understanding their unique needs and objectives.
Strong analytical and problem-solving skills, with the ability to identify trends, interpret data, and make data-driven recommendations.
Proactive mindset with a focus on driving customer success and achieving measurable outcomes.
Familiarity with digital solutions, software-as-a-service (SaaS) products, or technology-driven industries is highly desirable.
Experience in handling customer escalations and resolving conflicts in a professional and timely manner.
Ability to thrive in a fast-paced, dynamic environment with multiple priorities and deadlines.
Proven track record of breaking down complex processes and identifying key pain points in order to deliver business improvements at the regional or global level.
Can start ASAP or within 30 days.

Location - Chennai,Gurugram,Hyderabad,Mumbai

More Jobs at Taskus

Senior Compensation Analyst

Gurugram

5 - 10 yrs

INR 7 - 12 Lacs

IT Support Specialist

Mumbai, Navi Mumbai

1 - 6 yrs

INR 3 - 8 Lacs

WFM Real-Time Analyst

Mohali, Indore

1 - 3 yrs

INR 3 - 5 Lacs

WFM Scheduler

Navi Mumbai, Gurugram

1 - 4 yrs

INR 3 - 7 Lacs

WFM Scheduler

Mohali, Indore

1 - 4 yrs

INR 3 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Digital Marketing Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Taskus

Outsourcing and Offshoring Consulting

New Braunfels Texas

Login to

Please Verify Your Phone or Email

Confirm Action

Senior Manager, Digital Solutions Engineering