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Omega Healthcare
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SENIOR MANAGER - DELIVERY QUALITY

SENIOR MANAGER - DELIVERY QUALITY

Omega Healthcare

8 - 13 years

10 - 14 Lacs

Coimbatore

Posted:3 hours ago| Platform:

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Skills Required

customer service it enabled services quality management bpo operations crm non voice process international bpo customer care kpo customer support technical support voice process international call center customer handling bpo non voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Senior Manager to lead our delivery quality team at Omega Healthcare Management Services Pvt. Ltd., based in Coimbatore, India. The ideal candidate will have 8-14 years of experience in the field.
Roles and Responsibility

Manage and oversee the delivery quality team to ensure high-quality services.

Develop and implement strategies to improve delivery quality and customer satisfaction.

Collaborate with cross-functional teams to identify and resolve issues.

Analyze data and metrics to measure delivery performance and identify areas for improvement.

Provide coaching and training to team members to enhance their skills and knowledge.

Ensure compliance with industry standards and regulations.

Job

Proven experience in managing delivery quality teams in a similar industry.

Strong understanding of CRM/IT enabled services/BPO operations and processes.

Excellent leadership and management skills, with the ability to motivate and inspire teams.

Strong analytical and problem-solving skills, with attention to detail and accuracy.

Effective communication and interpersonal skills, enabling strong relationships with stakeholders.

Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

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