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Senior Manager - CX Process

Senior Manager - CX Process

CoinDCX

5 - 12 years

5 - 12 Lacs

navi mumbai maharashtra india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

analytical skills social media customer experience management program management crm

Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables

Manage and optimize customer experience through effective use of CRM platforms like Zendesk, Freshworks, and Sprinklr
Analyze complex data to generate actionable insights and improve customer satisfaction
Design and implement process flows using modern program management tools for multiple client engagements
Build strong client relationships through excellent communication and personalized support

Role Responsibilities

Serve as a consultant in customer experience management, driving innovative solutions for client challenges
Independently manage multiple client engagements, ensuring timely delivery and quality outcomes
Collaborate with internal teams to enhance social media management and customer interaction strategies
Adapt to fast-paced environments while maintaining flexibility and high standards of service delivery

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