Senior Manager - Customer Success

Role Overview

We are seeking a Senior Client Success Manager (CSM) to take ownership of our strategic Banking and Financial Services engagements in India, along with select key accounts across the APAC region.

The Client Success Manager (CSM) is a senior client-facing role responsible for the commercial performance, service relationship, and ongoing value realisation across Client accounts. This is fundamentally a commercial and relationship-driven position, designed to protect and expand long-term account value.

As the primary point of accountability, you will own the client experience end-to-end , operating with a high degree of autonomy to manage executive stakeholders, drive renewals, and lead growth strategies.

Key Responsibilities

1. Strategic Client Leadership

• Executive Partnership:

• Business Alignment:

• Advocacy:

• Onsite Presence:

2. Commercial Ownership & Growth

• Renewals:

• Account Growth:

• Revenue Management:

• Commercial Health:

3. Service Governance & Quality Assurance

• Governance:

• Operational Oversight:

• Incident Leadership:

• Scope Management:

4. Continuous Improvement

• Value Creation:

• Service Evolution:

• Internal Alignment:

• Experience:

• Autonomy:

• Executive Presence:

• Commercial Acumen:

• Travel: