Senior Manager - Customer Care (D2C)

Senior Manager – Customer Care | D2C | Consumer Experience | RasoiShop

Location: Gandhidham, Kutch – Gujarat (On-site)

Experience: 5–8 years

Compensation: ₹12 LPA and above (no salary bar for the right candidate)

Apply: career@rasoishop.com

Website: www.rasoishop.com

About Us

RasoiShop

Key Responsibilities

• Lead and mentor the customer care team to handle high daily traffic efficiently.
• Build scalable service processes and quality benchmarks.
• Use CRM tools and data insights to monitor satisfaction and improve response times.
• Manage escalations with speed and empathy.
• Collaborate with marketing, logistics, and product teams for a seamless post-purchase journey.

Requirements

• 5–8 years of experience in Customer Care, D2C, Consumer Goods, or E-commerce.
• Proven team leadership and customer success management experience.
• Strong understanding of CRM tools, metrics, and data-driven decision-making.
• Excellent communication, problem-solving, and people management skills.

Why Join Us

• Salary no bar for the right talent
• Work directly with the founding team
• Fast-growing D2C environment with national visibility
• Opportunity to build a benchmark consumer experience brand

To apply: