About Us: RasoiShop is one of India’s leading kitchenware e-commerce brands. We’re expanding our Customer Support team and are hiring a dynamic Senior Manager – Customer Support to lead and scale our service excellence across phone, email, WhatsApp, and social media. Role Overview: You’ll lead a team of 10+ support executives, ensuring prompt, helpful, and empathetic responses across all customer touchpoints. You’ll also be the escalation point for complex cases, help build SOPs, and work closely with warehouse and tech teams for resolution and insights. Key Responsibilities: Lead the inbound and outbound customer service operations Manage escalations across phone, email, and chat with empathy and clarity Build SOPs and workflows to improve resolution speed and reduce repeat queries Collaborate with our 5 warehouses and tech partners for real-time issue resolution Train and guide junior staff on call etiquette and system usage Drive CSAT improvements and customer retention initiatives Required Skills & Qualifications: 3–5 years’ experience in Customer Support, CRM, or CX leadership roles Fluent in English (spoken and written) with excellent communication skills Proficient with Excel and CRM platforms. Tech-comfortable: able to raise, track, and troubleshoot system-related issues Strong problem-solving and team mentoring skills Ability to prioritise tasks and stay calm under pressure Success in This Role Looks Like: Higher CSAT scores and faster turnaround time Fewer escalations due to proactive issue handling A confident, collaborative support team across all levels Location: Gandhidham, Gujarat Compensation: ₹50,000/month To Apply: Submit your application here or email your CV to career@rasoishop.com
Senior Manager – Customer Care | D2C | Consumer Experience | RasoiShop Location: Gandhidham, Kutch – Gujarat (On-site) Experience: 5–8 years Compensation: ₹12 LPA and above (no salary bar for the right candidate) Apply: career@rasoishop.com Website: www.rasoishop.com About Us RasoiShop is a fast-growing D2C platform redefining how India shops for kitchenware. Our recent launch of a unique Dry Grinder (Flour Mill) went viral with over 5 crore social media views, driving strong demand across India and overseas. We are now scaling rapidly and seeking an experienced Senior Manager - Customer Care to lead our consumer experience operations and ensure exceptional service across every touchpoint. Key Responsibilities Lead and mentor the customer care team to handle high daily traffic efficiently. Build scalable service processes and quality benchmarks. Use CRM tools and data insights to monitor satisfaction and improve response times. Manage escalations with speed and empathy. Collaborate with marketing, logistics, and product teams for a seamless post-purchase journey. Requirements 5–8 years of experience in Customer Care, D2C, Consumer Goods, or E-commerce. Proven team leadership and customer success management experience. Strong understanding of CRM tools, metrics, and data-driven decision-making. Excellent communication, problem-solving, and people management skills. Why Join Us Salary no bar for the right talent Work directly with the founding team Fast-growing D2C environment with national visibility Opportunity to build a benchmark consumer experience brand To apply: Send your CV to career@rasoishop.com with the subject line: “Senior Manager – Customer Care | Your Name”
Corporate Management Trainee: RasoiShop (Gandhidham, GJ) Location: Gandhidham, Gujarat Stipend: ₹25,000/month Duration: 6 months (Full-time, in-office) Future Role: Assistant Manager (₹4 LPA) Apply at: career@rasoishop.com About the Role: RasoiShop is one of India’s fastest-growing D2C kitchen brands. We are looking for smart, motivated Management Trainees to join our Gandhidham headquarters. This 6-month program gives hands-on exposure to how a modern eCommerce & consumer brand operates end-to-end. You’ll get to work in: Customer Care & Consumer Experience Marketing & Social Media Operations & Supply Chain Product & Merchandising Sales & Growth What You’ll Learn: How top D2C brands build loyal customers Data-driven decision-making in eCommerce Leadership, communication & problem-solving Real-world business execution and team collaboration Who Can Apply: Fresh graduates (any discipline) Strong communication & learning mindset Based in or willing to relocate to Gandhidham / Kutch Passionate about startups, brands & consumer experience About RasoiShop: RasoiShop is redefining how India cooks; from innovative home appliances like the Softel Millet Mill to premium kitchen tools trusted by thousands of homes. We’ve crossed 5 crore+ views on social media and are building our next team of future leaders right here in Gandhidham . 📩 Send your resume to career@rasoishop.com | Subject line: Application – Corporate Management Trainee (Gandhidham) #RasoiShop #Gandhidham #GujaratJobs #Freshers #ManagementTrainee #CampusHiring #StartupJobs #D2C #Operations #Marketing #Sales #CareerGrowth #tolanicollege #SRKInstitue ##GandhidhamColleges, #KutchCampus #GujaratFreshers #TolaniInstitute #DNVAcademy #DUNESCollege
Senior Manager Customer Care | D2C | Consumer Experience | RasoiShop Location: Gandhidham, Kutch Gujarat (On-site) Experience: 58 years Compensation: ?12 LPA and above (no salary bar for the right candidate) Apply: [HIDDEN TEXT] Website: www.rasoishop.com About Us RasoiShop is a fast-growing D2C platform redefining how India shops for kitchenware. Our recent launch of a unique Dry Grinder (Flour Mill) went viral with over 5 crore social media views, driving strong demand across India and overseas. We are now scaling rapidly and seeking an experienced Senior Manager - Customer Care to lead our consumer experience operations and ensure exceptional service across every touchpoint. Key Responsibilities Lead and mentor the customer care team to handle high daily traffic efficiently. Build scalable service processes and quality benchmarks. Use CRM tools and data insights to monitor satisfaction and improve response times. Manage escalations with speed and empathy. Collaborate with marketing, logistics, and product teams for a seamless post-purchase journey. Requirements 58 years of experience in Customer Care, D2C, Consumer Goods, or E-commerce. Proven team leadership and customer success management experience. Strong understanding of CRM tools, metrics, and data-driven decision-making. Excellent communication, problem-solving, and people management skills. Why Join Us Salary no bar for the right talent Work directly with the founding team Fast-growing D2C environment with national visibility Opportunity to build a benchmark consumer experience brand To apply: Send your CV to [HIDDEN TEXT] with the subject line: Senior Manager Customer Care | Your Name