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1 Job openings at RasoiShop
Senior Manager Customer Support

Gujarat, India

5 years

None Not disclosed

On-site

Full Time

About Us: RasoiShop is one of India’s leading kitchenware e-commerce brands. We’re expanding our Customer Support team and are hiring a dynamic Senior Manager – Customer Support to lead and scale our service excellence across phone, email, WhatsApp, and social media. Role Overview: You’ll lead a team of 10+ support executives, ensuring prompt, helpful, and empathetic responses across all customer touchpoints. You’ll also be the escalation point for complex cases, help build SOPs, and work closely with warehouse and tech teams for resolution and insights. Key Responsibilities: Lead the inbound and outbound customer service operations Manage escalations across phone, email, and chat with empathy and clarity Build SOPs and workflows to improve resolution speed and reduce repeat queries Collaborate with our 5 warehouses and tech partners for real-time issue resolution Train and guide junior staff on call etiquette and system usage Drive CSAT improvements and customer retention initiatives Required Skills & Qualifications: 3–5 years’ experience in Customer Support, CRM, or CX leadership roles Fluent in English (spoken and written) with excellent communication skills Proficient with Excel and CRM platforms. Tech-comfortable: able to raise, track, and troubleshoot system-related issues Strong problem-solving and team mentoring skills Ability to prioritise tasks and stay calm under pressure Success in This Role Looks Like: Higher CSAT scores and faster turnaround time Fewer escalations due to proactive issue handling A confident, collaborative support team across all levels Location: Gandhidham, Gujarat Compensation: ₹50,000/month To Apply: Submit your application here or email your CV to career@rasoishop.com

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RasoiShop

1 Jobs

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