Senior Manager Client Success

Position Summary:

The Senior Manager - Client Success is a crucial role responsible for client relations for Vows for Eternity

Responsibilities

· Guiding new and existing members through their membership terms.

· Working as an individual contributor and team support when required.

· Managing the day-to-day flow of potential clients for VFE and affiliated brands.

· Responsible for client servicing for global clients and working across time zones.

· Client Relationship management to ensure member satisfaction.

· Maintaining member confidentiality and understanding the nuances of being understated while conducting conversations.

· Assisting the matchmaking team.

·Maintaining the database and creating reports.

Position Requirement

· Globally exposed Indian – well-spoken, well-travelled, good conversationalist, empathetic with a strong moral code of conduct.

· Comfortable in talking with people from extremely well-educated, globally travelled, affluent families.

·Someone passionate about bringing new processes to the department.

· Someone who has led a team and is open to full-time opportunities..

· Open to someone with a break in their career, provided they have a zeal to work and excellent communication and relationship-building skills.

· The skills like emotional intelligence around the delicacy of understanding our clients are essential to this role.

· Someone keen on being part of a global team.

· Someone from a Client Success/Client relations background will be preferred.

Location- Ahmedabad, Pune, Delhi

Mode- Hybrid/Remote