Senior Manager Client Success

The Senior Manager - Client Success role at Vows for Eternity and its brand affiliates is a key position focused on fostering client relationships. You will need to possess exceptional interpersonal communication skills, both verbal and written, as well as strong analytical abilities. Collaboration, rich life experiences, empathy, and integrity should be integral to your conduct. Your responsibilities will include guiding new and existing members through their membership terms, being a valuable individual contributor and team supporter, managing the day-to-day flow of potential clients globally, and ensuring client satisfaction across different time zones. You will also be involved in maintaining member confidentiality, assisting the matchmaking team, managing the database, and generating reports. The ideal candidate for this position is a globally exposed Indian professional who is articulate, well-travelled, adept at engaging conversations, and empathetic with a strong moral compass. You should be comfortable interacting with individuals from highly educated, well-travelled, affluent backgrounds. A passion for introducing new processes, experience in team leadership, and a willingness to explore full-time opportunities are desired qualities. We welcome candidates who may have had a career break, provided they exhibit a strong work ethic along with excellent communication and relationship-building skills. Emotional intelligence and the ability to delicately understand clients" needs are critical aspects of this role. Joining a global team and possessing a background in Client Success/Client relations will be advantageous. Location: Ahmedabad, Pune, Delhi Mode: Hybrid/Remote,