Position Summary: The Senior Manager - Client Success is a crucial role responsible for client relations for Vows for Eternity and its brand affiliates . The role requires an individual with excellent interpersonal communication (both oral and written) and analytical skills, someone who is collaborative and rich in their own life experiences, and someone for whom empathy and integrity are the cornerstones of the way they conduct themselves. Responsibilities · Guiding new and existing members through their membership terms. · Working as an individual contributor and team support when required. · Managing the day-to-day flow of potential clients for VFE and affiliated brands. · Responsible for client servicing for global clients and working across time zones. · Client Relationship management to ensure member satisfaction. · Maintaining member confidentiality and understanding the nuances of being understated while conducting conversations. · Assisting the matchmaking team. ·Maintaining the database and creating reports. Position Requirement · Globally exposed Indian – well-spoken, well-travelled, good conversationalist, empathetic with a strong moral code of conduct. · Comfortable in talking with people from extremely well-educated, globally travelled, affluent families. ·Someone passionate about bringing new processes to the department. · Someone who has led a team and is open to full-time opportunities.. · Open to someone with a break in their career, provided they have a zeal to work and excellent communication and relationship-building skills. · The skills like emotional intelligence around the delicacy of understanding our clients are essential to this role. · Someone keen on being part of a global team. · Someone from a Client Success/Client relations background will be preferred. Location- Ahmedabad, Pune, Delhi Mode- Hybrid/Remote
The Senior Manager - Client Success role at Vows for Eternity and its brand affiliates is a key position focused on fostering client relationships. You will need to possess exceptional interpersonal communication skills, both verbal and written, as well as strong analytical abilities. Collaboration, rich life experiences, empathy, and integrity should be integral to your conduct. Your responsibilities will include guiding new and existing members through their membership terms, being a valuable individual contributor and team supporter, managing the day-to-day flow of potential clients globally, and ensuring client satisfaction across different time zones. You will also be involved in maintaining member confidentiality, assisting the matchmaking team, managing the database, and generating reports. The ideal candidate for this position is a globally exposed Indian professional who is articulate, well-travelled, adept at engaging conversations, and empathetic with a strong moral compass. You should be comfortable interacting with individuals from highly educated, well-travelled, affluent backgrounds. A passion for introducing new processes, experience in team leadership, and a willingness to explore full-time opportunities are desired qualities. We welcome candidates who may have had a career break, provided they exhibit a strong work ethic along with excellent communication and relationship-building skills. Emotional intelligence and the ability to delicately understand clients" needs are critical aspects of this role. Joining a global team and possessing a background in Client Success/Client relations will be advantageous. Location: Ahmedabad, Pune, Delhi Mode: Hybrid/Remote,
Position Summary: Full-time (Hybrid: Office + Work from Home) At Vows for Eternity, we are entrusted with one of life’s most intimate journeys: helping accomplished individuals and families find meaningful relationships. As a boutique, founder-led global matchmaking service, we operate at the intersection of luxury lifestyle and human connection. We are seeking a Senior Manager – Client Success to be the trusted partner for our members on this deeply personal journey. This is a client-first role at the heart of our brand, where empathy, etiquette, trust, and discretion are essential. You will represent Vows for Eternity with distinction, guiding accomplished individuals and families through an emotionally meaningful process that requires cultural fluency and trust. What you’ll do Act as trusted relationship manager for accomplished members and their families. Engage across cultures and age groups from high-achieving global professionals to well known business families. Navigate high-pressure, emotionally charged conversations with empathy and balance. Handle grievances and manage expectations with sensitivity while maintaining trust and composure. Bring polish, discretion, and interpersonal skills to every touchpoint. Partner with other teams to deliver seamless, high-touch experiences. Use CRM and reporting tools to keep journeys transparent and sharp. What you bring You’re culturally nuanced and people savvy Masters or Bachelors degree (mandatory; no open-schooling backgrounds). 6–10+ years in B2C, high-touch client-facing environments (luxury services, lifestyle management, consulting, aviation, hospitality, education, etc.). Proven ability to manage expectations and address client concerns with maturity. Cultural agility and confidence to engage with high achievers across geographies and generations. High EQ, interpersonal skills, and resilience in sensitive, high-stakes discussions. Polished communicator who can build trust with both individuals and families. Independent thinker and problem solver. Detail-driven with CRM/reporting discipline; strong collaborator. Ability to adapt and work in an entrepreneurial environment. Who this role may not suit Candidates with only B2B experience, lacking B2C exposure. Those seeking transactional or low-touch roles. Professionals uncomfortable handling emotionally complex client interactions. Individuals not open to working with clients in different time zones Why join us At Vows for Eternity, you won’t simply “manage accounts.” You will guide high achievers across cultures and generations through a deeply personal journey. Every interaction leaves a mark. This is a career-defining opportunity to represent a boutique brand trusted by some of the world’s most accomplished individuals where empathy, polish, and cultural agility define success. Join us at the front row of love stories, where conversations turn into connections and connections into forever!