Senior Manager Client Success

Position Summary:

Full-time (Hybrid: Office + Work from Home)

At Vows for Eternity, we are entrusted with one of life’s most intimate journeys: helping accomplished individuals and families find meaningful relationships. As a boutique, founder-led global matchmaking service, we operate at the intersection of luxury lifestyle and human connection.

We are seeking a Senior Manager – Client Success to be the trusted partner for our members on this deeply personal journey. This is a client-first role at the heart of our brand, where empathy, etiquette, trust, and discretion are essential. You will represent Vows for Eternity with distinction, guiding accomplished individuals and families through an emotionally meaningful process that requires cultural fluency and trust.

What you’ll do

• Act as trusted relationship manager for accomplished members and their families.
• Engage across cultures and age groups from high-achieving global professionals to well known business families.
• Navigate high-pressure, emotionally charged conversations with empathy and balance.
• Handle grievances and manage expectations with sensitivity while maintaining trust and composure.
• Bring polish, discretion, and interpersonal skills to every touchpoint.
• Partner with other teams to deliver seamless, high-touch experiences.
• Use CRM and reporting tools to keep journeys transparent and sharp.

What you bring

• You’re culturally nuanced and people savvy
• Masters or Bachelors degree (mandatory; no open-schooling backgrounds).
• 6–10+ years in B2C, high-touch client-facing environments (luxury services, lifestyle management, consulting, aviation, hospitality, education, etc.).
• Proven ability to manage expectations and address client concerns with maturity.
• Cultural agility and confidence to engage with high achievers across geographies and generations.
• High EQ, interpersonal skills, and resilience in sensitive, high-stakes discussions.
• Polished communicator who can build trust with both individuals and families.
• Independent thinker and problem solver.
• Detail-driven with CRM/reporting discipline; strong collaborator.
• Ability to adapt and work in an entrepreneurial environment.

Who this role may not suit

• Candidates with only B2B experience, lacking B2C exposure.
• Those seeking transactional or low-touch roles.
• Professionals uncomfortable handling emotionally complex client interactions.
• Individuals not open to working with clients in different time zones

Why join us

At Vows for Eternity, you won’t simply “manage accounts.” You will guide high achievers across cultures and generations through a deeply personal journey. Every interaction leaves a mark. This is a career-defining opportunity to represent a boutique brand trusted by some of the world’s most accomplished individuals where empathy, polish, and cultural agility define success. Join us at the front row of love stories, where conversations turn into connections and connections into forever!