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Senior Manager - Client services

3 - 8 years

0 Lacs

chennai tamil nadu

Posted:1 week ago| Platform: Shine logo

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Skills Required

personalization decisioning debugging consultation training simulation performance analysis agile scrum waterfall customer marketing segmentation campaign management pega customer decision hub nba strategies engagement policies arbitration rules adaptive models predictive models crosschannel orchestration enterprise data strategy cdh governance roadmap stakeholder alignment pega cdh nbad framework background processing integrations design application scalability fixing environmental issues pega certified decisioning architect ai performance improvement thoughtleadership decisioning concepts decisioning algorithms ab testing adaptive analytics contact strategy adaptive modelling

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for defining and owning the end-to-end decisioning architecture leveraging Pega Customer Decision Hub (CDH). This includes designing NBA strategies, engagement policies, and arbitration rules. You will also integrate adaptive and predictive models for real-time decisioning, enabling cross-channel orchestration and personalization at scale. Additionally, you will guide the enterprise data strategy for decisioning and ensure seamless data integration. Leading CDH governance, roadmap, and stakeholder alignment will also be part of your role. Ideal Background: With a minimum of 8 years of experience in Pega CDH and at least 3 years in Decisioning, you will work in the role of a Decisioning Architect and be CPDC certified. Your experience should include designing and developing using the NBAD framework, understanding and driving user experience and business expectations, and implementing applications end to end. You must also have a grasp of impacts on performance, reusability, and stability against high-volume applications. Experience in background processing, integrations design, application scalability, performance impact, debugging, and fixing environmental issues in Prod and non-Prod environments is essential. Must-Have Skills: As a Pega Certified Decisioning Architect (CPDC), you should be a highly skilled and innovative Pega Lead Decisioning Architect capable of executing advanced decisioning solutions. Your ability to improve Pega Decisioning AI performance through various methods, provide thought leadership, present decisioning concepts and benefits, influence stakeholders, and recommend decisioning algorithms is crucial. Consultation and training to Decisioning architects, experience with simulation, A/B testing, adaptive analytics, and performance analysis in Pega Customer Decision Hub are required. Nice to Have Skills: Having demonstrated knowledge of industry-standard project delivery frameworks such as Agile, Scrum, and waterfall is beneficial. Bringing creative and fresh perspectives to solve critical challenges, fostering a culture of innovation within the team, and having end-to-end experience in defining solutions, design, and implementation in Customer Marketing, contact strategy, segmentation, adaptive modeling, and campaign management are considered advantages.,

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Information Technology and Services

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