3 Application Scalability Jobs

Serve as the primary technical contact for high-priority and complex customer escalations. Lead resolution of mission-critical issues involving product functionality, performance, and deployment. Partner with global cross-functional teams to ensure holistic and timely resolution of customer challenges. Proactively identify and drive improvements in support processes and product usability. Contribute to and review KCS-aligned knowledge articles and promote customer self-service strategies. Collaborate with product and engineering teams to influence product roadmap based on customer feedback and insights. Mentor and guide junior technical support engineers provide coaching and best practices. Represent support in customer meetings, escalations, and business reviews. Maintain high SLA compliance for enterprise customers with complex environments. Available to work 24x7 on rotational basics and willingness to support weekend shifts when scheduled ensuring readiness for global support needs. Strong experience in diagnosing and resolving enterprise-grade application issues across multiple layers (web, application, and database). Deep expertise in SQL (Oracle and SQL Server), with ability to write and optimize complex queries. Hands-on experience with ETL tools (Informatica, IICS, Kettle/Pentaho) and resolving batch job failures. Solid understanding of open-source web technologies such as Apache Tomcat and Apache Web Server. Experience in performance tuning, server configuration, log analysis, and application scalability. Knowledge of Java-based enterprise applications and implementation or support lifecycle. Familiarity with enterprise IT environments (networks, load balancing, security protocols, integrations). Proven ability to work independently under pressure while managing multiple complex issues. Experience with UNIX/Linux environments and command-line utilities. Knowledge of cloud platforms such as AWS including services S3. Exposure to machine learning concepts and their integration within enterprise systems Bachelor's or Master's degree in Computer Science, Engineering, or related field. 6+ years of relevant technical support, implementation, or consulting experience in enterprise software. Excellent written and verbal communication skills able to interact confidently with senior stakeholders.

You will be responsible for defining and owning the end-to-end decisioning architecture leveraging Pega Customer Decision Hub (CDH). This includes designing NBA strategies, engagement policies, and arbitration rules. You will also integrate adaptive and predictive models for real-time decisioning, enabling cross-channel orchestration and personalization at scale. Additionally, you will guide the enterprise data strategy for decisioning and ensure seamless data integration. Leading CDH governance, roadmap, and stakeholder alignment will also be part of your role. Ideal Background: With a minimum of 8 years of experience in Pega CDH and at least 3 years in Decisioning, you will work in the role of a Decisioning Architect and be CPDC certified. Your experience should include designing and developing using the NBAD framework, understanding and driving user experience and business expectations, and implementing applications end to end. You must also have a grasp of impacts on performance, reusability, and stability against high-volume applications. Experience in background processing, integrations design, application scalability, performance impact, debugging, and fixing environmental issues in Prod and non-Prod environments is essential. Must-Have Skills: As a Pega Certified Decisioning Architect (CPDC), you should be a highly skilled and innovative Pega Lead Decisioning Architect capable of executing advanced decisioning solutions. Your ability to improve Pega Decisioning AI performance through various methods, provide thought leadership, present decisioning concepts and benefits, influence stakeholders, and recommend decisioning algorithms is crucial. Consultation and training to Decisioning architects, experience with simulation, A/B testing, adaptive analytics, and performance analysis in Pega Customer Decision Hub are required. Nice to Have Skills: Having demonstrated knowledge of industry-standard project delivery frameworks such as Agile, Scrum, and waterfall is beneficial. Bringing creative and fresh perspectives to solve critical challenges, fostering a culture of innovation within the team, and having end-to-end experience in defining solutions, design, and implementation in Customer Marketing, contact strategy, segmentation, adaptive modeling, and campaign management are considered advantages.,

As a Team Lead Full Stack Developer, you will be responsible for leading and guiding a development team in the architecture, design, and development of scalable web applications using React.js and Node.js. Your role will involve defining coding standards, best practices, and project guidelines to ensure high-quality project delivery. You will collaborate with stakeholders to translate business requirements into technical solutions and provide expertise in system design, project architecture, and performance optimization. In this role, you will mentor developers in the team, conduct code reviews for maintaining code quality, scalability, and security standards, and troubleshoot, debug, and upgrade existing systems. You will also ensure the technical feasibility of UI/UX designs and manage project timelines, task allocations, and team deliverables efficiently. The ideal candidate for this position should possess strong leadership qualities with experience in leading development teams, along with expertise in React.js for frontend development and Node.js for backend development. A deep understanding of system architecture, application scalability, RESTful API design, and database technologies (SQL and NoSQL) is essential. Experience working with cloud platforms such as AWS, GCP, or Azure, and hands-on experience with version control tools like Git are also required. Good-to-have skills for this role include experience with microservices architecture, exposure to CI/CD pipelines and DevOps practices, prior experience in Agile/Scrum-based project management, and knowledge of containerization technologies like Docker and Kubernetes. The successful candidate should have 5-6+ years of hands-on development experience, including at least 2 years in a team leadership or senior developer role focusing on project architecture and scalability. Skills in version control (Git), leadership, CI/CD pipelines, containerization (Docker, Kubernetes), cloud platforms (AWS/GCP/Azure), system architecture, RESTful API design, Node.js, application scalability, microservices architecture, and DevOps practices are crucial for this role.,