Senior Manager - Cash Management

Job description Job Summary/Objective : Oversee end-to-end cash management operations for ATMs, ensuring optimal cash availability, SLA compliance, and seamless coordination with vendors and customers. The role focuses on minimizing downtime and penalties through proactive monitoring, issue resolution, and data-driven planning while maintaining high service standards and operational efficiency. Responsibilities: • Respond promptly to customer and CRA (Cash Replenishment Agency) queries; remain available for operational exigencies. • Monitor customer-specific SLAs and ensure adherence to defined deliverables. • Analyse cash-out incidents and implement corrective measures to reduce recurrence and avoid penalties. • Lead root cause analysis (RCA) on cash-related issues and drive preventive action. • Coordinate with vendors and customers through scheduled reviews and alignment meetings. • Optimize ATM cash levels to minimize idle cash and maximize operational efficiency. • Review team performance regularly and provide necessary support for execution gaps. • Act as backup for cash forecasting, indenting, and cash allocation activities. • Prepare accurate reports and MIS related to cash replenishment, forecasting, penalties, and availability. Skills: Understanding of ATM Cash Management Operations Proficiency in Excel, MIS tools, and analytical reporting Operations Management Stakeholder and Vendor Coordination Analytical Thinking and RCA Decision-Making and Escalation Handling Team Supervision and Crisis Management Communication and Interpersonal Skills