ATM, CRM and Vendor GL reconciliation

Role & responsibilities

Role Summary The ATM, CRM and Vendor GL reconciliation officer is responsible for performing daily, monthly and periodic reconciliation of ATM and CRM cash transactions, vendor settlement and GL reconciliation and general ledger entries. The role ensures financial accuracy, timely resolution of discrepancies and compliance with internal and regulatory guidelines.

Key Responsibilities:-

• ATM Cash Reconciliation –

1. Perform daily reconciliation of ATM balances, switch transactions and GL entries.

2. Match ATM EJ with the Switch and CBS postings.

3. Identify, investigate and resolve cash shortages/excesses and technical discrepancies.

4. Coordination with Branch staff, custodians and ATM service providers.

• CRM Cash Reconciliation –

1. Reconcile CRM deposits, with drawls and cash balances.

2. Match CRM transactions with CBS, EJ and switch and vendors reports.

3. Resolve discrepancies related to fake/soiled notes, jammed or wrong denomination deposits.

4. Prepare CRM excess/short reporting and follow-up until closure.

• Vendor GL Reconciliation –

1. Reconcile vendor related GLs, including ATM/CRM cash replenishment and cash removal invoices.

2. Monitor outstanding items and escalate long pending entries.

3. Maintain and update vendor GL reconciliation sheet for Vault and Non-vault locations.

• Reporting and Documentation –

1. Prepare daily, weekly, and monthly reconciliation reports.

2. Maintain proper documentation for audits and compliance checks.

3. Provide daily, weekly and monthly MIS related to cash discrepancies and pending cases.

• Coordination and Communication –

1. Liaise with branches, ATM custodians, managed service providers and cash vendors.

2. Communicate discrepancies and follow-up for timely rectification.

Skills and Competencies required -

1. Good understanding of ATM and CRM operations

2. Strong knowledge of core banking system (CBS)

3. Expertise in GL accounting and reconciliation knowledge of ATM switch systems, vendor reports and EJ files.

4. Strong analytical ability

5. Good communication and coordination skills

6. Problem solving and time management.