This position reports to the Director, Architecture, Customer Excellence Group and leads a team of Architects based in India. The team supports a mix of global (cross-geo) strategic accounts outside APAC and local India customers, delivering architectural leadership across a diverse range of engagements. Our Architects focus on platform strategy, governance, and adoption enablement across multi-workflow environments. They partner with ServiceNow s largest customers to maximise value through architecture-led delivery and long-term platform health.
Preferred Location : Bangalore / Hyderabad
What You Get to Do in This Role
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Lead a team of 8 12 Architects, fostering growth, enablement, and professional development.
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Champion customer transformation, ensuring solutions align with business goals and drive measurable outcomes.
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Provide strategic and technical leadership to customers, partners, and internal teams.
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Drive a culture of collaboration, knowledge sharing, and continuous learning within the team.
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Coordinate work across regional and global teams to ensure alignment and effective delivery.
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Support business development efforts, including pre-sales, scoping, and proposal development.
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Partner with internal teams Product, Sales, Enablement to align architecture strategy with broader ServiceNow objectives.
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Develop and refine service offerings, best practices, and thought leadership.
Key Performance Measurements
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Team productivity and delivery readiness.
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Customer satisfaction scores and project impact.
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Talent development and team growth.
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Readiness and capability building within the team.
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Driving innovation and adoption in ServiceNow deployments.
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Cross-geo collaboration effectiveness.
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A transformation mindset, focused on delivering long-term business impact.
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Strong communication skills, with the ability to simplify complex concepts.
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Passion for driving innovation and continuous improvement.
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Ability to foster collaboration within a diverse, global team.
Additional Information
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Travel requirements will vary based on business needs.
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ServiceNow is an Equal Opportunity Employer, committed to building an inclusive and diverse workplace.
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We offer professional development, mentorship, and career growth opportunities.
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Benefits include health and wellness programs, remote work flexibility, and employee resource groups.
Qualifications and Experience Leadership & People Development
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Proven leadership experience in a professional services environment.
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Ability to inspire, mentor, and develop diverse teams in technical and business domains.
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Experience managing teams or leading large-scale customer engagements.
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Strong relationship-building skills with internal teams, partners, and customers.
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Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives.
Consulting & Delivery Experience
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7+ years in a consulting or professional services role with a focus on enterprise solutions.
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Strong problem-solving mindset, focused on transformation and measurable business value.
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Experience with Now Create, Agile frameworks, or similar methodologies.
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Comfort engaging with senior stakeholders, including Enterprise Architects and C-level executives.
Technical Expertise
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI s potential impact on the function or industry.
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Experience in SaaS platforms, enterprise architecture, or digital transformation.
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Familiarity with ServiceNow or similar enterprise platforms is beneficial but not mandatory.
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Ability to design scalable, high-impact solutions across Technology, CRM, Industry, Core Business, or AI & Data domains.
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Willingness to pursue relevant certifications and continuous learning in the ServiceNow ecosystem.
