Senior Legal Counsel

Role Overview: As the Senior Legal Counsel / Grievance Officer at Hoora Technologies in Nagpur, your primary mission will be to focus on preventive legal action and grievance resolution. You will establish and lead a specialized function dedicated to resolving disputes and consumer grievances before they escalate to formal court litigation. Additionally, you will serve as a key advisor to ensure proactive legal compliance across all hiring, business functions, and expansion initiatives. Key Responsibilities: - Grievance Resolution & Mediation - Pre-Litigation Resolution: Build and manage an end-to-end grievance resolution mechanism focused on achieving out-of-court settlements and mediation. The goal is to resolve cases inside the room, not in the courts. - Team Building: Recruit, train, and lead a dedicated team to handle and track consumer, partner, and vendor grievances efficiently across all service verticals (B2C, D2C, Insurance). - Process Ownership: Define clear Standard Operating Procedures (SOPs) for logging, tracking, investigating, and resolving grievances rapidly and effectively. - Legal Prevention & Compliance - Criminal Law Focus: Utilize expertise in Criminal Law to anticipate, investigate, and proactively resolve complex issues related to partner conduct, operational safety, and consumer complaints with high legal risk. - Proactive Vetting: Advise on preventive measures in hiring (e.g., background verification protocols, contractual clauses) for field staff, service partners, and vendors to mitigate fraud and misconduct risk. - Expansion Advisory: Provide immediate legal consultation on regulatory risks and compliance requirements during the launch of new business verticals and expansion projects. - Operational Integration - Hyper-local Strategy: Design scalable grievance systems leveraging experience or knowledge from large hyper-local or marketplace models to match Hoora's speed and operational complexity. - Reporting: Maintain detailed documentation of all grievance patterns and outcomes, translating recurring issues into actionable policy changes for the leadership team. Qualification Required: - Legal Qualification: Must possess a formal LLM and LLB degree. - Specialization: Specialized experience or demonstrated expertise in Criminal Law is essential for managing high-risk operational disputes. - Experience: 7+ years of experience in legal practice, compliance, or grievance management, ideally within a high-volume, customer-facing business. - Hyper-local Acumen: Experience or clear understanding of the operational risks and grievance patterns typical of hyper-local, logistics, or on-demand service platforms. - Resolution Focus: Proven track record in successfully mediating, negotiating, and achieving pre-litigation settlement and resolution of complex disputes. - Leadership: Ability to autonomously build and lead a new strategic function within a fast-paced technology company.,