Senior Lead Engineer

Job Description

This position is for an experienced Product Support Engineering professional with sound knowledge of Aircraft Engine Nacelle and technical expertise in investigating Field issues and resolving Technical Enquires across multiple commercial Nacelle programs for Collins Advanced Structures Aftermarket in a highly customer focused environment. Primary Responsibilities: The successful candidate will be responsible for field issue investigations, driving corrective action, coordinating with airline support managers, writing service bulletins, and executing our product support requirements The individual will also be responsible for maintaining customer satisfaction with our OEM partners, internal stakeholders, and customers Technical focal responsible for identifying in-service issues, driving root cause investigations, and developing innovative and practical corrective actions in a timely manner Provide technical leadership, support, and nurture less experienced engineers Coordinate with program and engineering counterparts to ensure aftermarket requirements are considered in the development of design changes Author and navigate the approval cycle for Service Bulletins to implement design changes, inspect for field issues, or to address quality escapes in the field Implement effective and cost conscious retrofit plans Management of our product support requirements including tracking operational interruptions, component reliability, removals, repair development, spare asset availability, spare part sales, and warranty financials Work to effectively understand and resolve warranty disputes Drive improvement to Customer Scorecards, Key Performance Metrics, and Implement and Execute Standard Work Develop and maintain positive customer and supplier relationships through effective communication and by fostering a culture of trust and mutual respect Ensure Product Support Agreement compliance Support the development of maintenance management guidelines Experience defining, tracking, and documenting multi-disciplinary project tasks (schedule, resources, budget / cost) Experience building and delivering technical presentations to internal and external customers. Understand how to craft messaging to specific audiences (executives, OEM partners, and airlines) These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescue Basic Qualifications: Bachelors or master s degree in Mechanical or Aeronautical engineering with 8 to 12 years of relevant experience in a similar role. Sound knowledge of Aircraft metallic and/or composite component Design, Repairs and various inspection methods and common defects Technical understanding of maintenance, repair, overhaul, and regulatory requirements in the commercial aircraft industry. Able to communicate findings and make presentations to the original equipment manufacturers (OEM) Preferred Qualifications: Knowledge of Nacelle Systems. Knowledge of MS Dynamics CRM systems and practices Previous experience in Aftermarket customer support engineering organization Knowledge of various technical publications such as Structural Repair Manual, Component Maintenance Manual, Aircraft Maintenance Manual, Service Bulletins, Airworthiness Directives, etc. Basic knowledge of EASA/FAA requirements and Associated Repair Documentations