Senior IT Administrator

As a Senior IT Administrator, you will play a crucial role in maintaining and enhancing the IT infrastructure of the company. Your responsibilities will include resolving complex support issues, ensuring smooth system functioning, and implementing IT best practices. Here's a breakdown of what is expected from you: Key Responsibilities: - Administer and maintain the IT infrastructure, covering hardware, software, and networks. You will be the go-to person for complex issues. - Diagnose and resolve advanced hardware problems related to desktops, laptops, printers, routers, and other peripherals. - Manage the full software lifecycle, from installation to updates and ensuring license compliance. - Contribute to data security protocols and perform regular system backups and recovery procedures. - Provide advanced technical support to internal teams, assisting them in resolving issues efficiently. - Coordinate with external vendors for IT procurement, support tickets, and service management. - Administer and support critical business applications, such as email systems and cloud storage platforms. - Maintain detailed IT asset inventory and create comprehensive documentation for systems and processes. - Assist in setting up IT for new employees during the onboarding process. - Monitor system performance proactively to ensure high availability and address critical incidents promptly to minimize downtime. - Be willing to travel to other offices or event locations as required. Qualifications Required: - Bachelor's degree in information technology, Computer Science, or a related field. - 4-6 years of experience in IT Support or System Administrator roles. - Proficiency in troubleshooting Windows and macOS environments. - Understanding of networking concepts like TCP/IP, DNS, DHCP, VPN, and Wi-Fi. - Hands-on experience with cloud productivity suites like Google Workspace or Microsoft 365. - Familiarity with IT helpdesk ticketing systems such as Jira Service Desk or Zendesk. - Strong problem-solving, communication, and customer service skills. - Ability to work independently and manage multiple priorities effectively. Preferred Qualifications: - Relevant certifications like CompTIA A+/Network+, Microsoft Certified, or CCNA are advantageous. - Prior experience in a multi-location or fast-paced startup environment is a plus.,