Job
Description
Roles & Responsibilities Provide Tier 3, 24x7 support for escalated infrastructure issues. Assist with projects involving network, storage, compute, virtualization, cloud, telephony, and automation. Monitor systems, optimize performance, plan capacity, and manage lifecycle. Strengthen security knowledge and ensure compliance with standards. Collaborate with vendors and IT teams to support enterprise applications and hardware. Continuously develop technical skills through education and training. Maintain confidentiality and demonstrate professional, friendly interactions. Handle high-pressure deadlines and dynamic workloads. Be a self-starter and critical thinker. Follow documentation standards and troubleshooting best practices. Learn from senior team mentors and take on new challenges. Communicate effectively, both written and verbal. Coordinate with US and India teams while promoting open communication. Understand and work with monitoring and alerting systems. Solve technical issues independently while seeking guidance when needed. Work in a team environment with strong attention to detail and organization. Resolve conflicts and miscommunications professionally. Plan and coordinate lifecycle and capacity management. What is the expectation from the candidate's current role/profile ? Must and in-depth experience in Palo Alto. Expert in Network Technologies : Cisco ACI, Nexus/Catalyst, AVI Load Balancer, Wiring. Expert in Micro-segmentation experience (ACI/NSX). Expertise in Telecom and networking (preference is i3) Experience with Cisco UCS infrastructure. Good hands-on in Storage Technologies: Pure, Cohesity. Experience managing and implementing identity providers and federated identity services. (Microsoft ADFS, SAML 2.0, Azure Authentication and Conditional Access) Experience architecting, deploying, and supporting technologies leveraging cloud-based platforms such as Microsoft Azure Networking. Experience with scripting, automation, and orchestration technologies to create efficiencies PowerShell, Python, Puppet/Chef, Ansible, Terraform, etc. Experience performing enterprise level patch and vulnerability management. Familiarity with change management and ITSM (ref:hirist.tech) Show more Show less
