Senior Incident Manager

As a Senior Incident Manager at our Pune location, you will be responsible for leading and coordinating the incident response team during critical service disruptions within a 24x7 rotational shift environment. Your primary goal will be to ensure that service level agreements are met to support our clients" and company's mission-critical business requirements. You will play a key role in managing incidents throughout their lifecycle, making quick decisions about escalation and prioritization, and ensuring proper documentation of incident timelines and actions taken. Additionally, you will be responsible for managing the bridge call or incident war room, providing regular status updates to leadership and affected business units, and coordinating with external vendors or third-party providers if necessary. In terms of prevention and preparation, you will be expected to develop and maintain incident management procedures and playbooks, ensure that incident response plans are up-to-date and regularly tested, and train team members on incident response procedures. You will also review incident patterns to identify systemic issues, work with teams to implement preventive measures, and coordinate regular disaster recovery and business continuity exercises. To be successful in this role, you should have at least 8 years of experience working on Major Incidents for UK/US clients, a Bachelor's degree or equivalent combination of education, training, or work experience, strong organizational and prioritization skills, excellent communication and analytical abilities, and the ability to multitask effectively under minimal supervision. In return, we offer you a multi-faceted job with a broad spectrum of responsibilities, a modern international work environment with a dedicated and innovative team, a wide range of professional education and personal development opportunities, and a work environment built on collaboration, flexibility, and respect. At FIS, we are committed to protecting the privacy and security of all personal information processed to provide services to our clients. Our recruitment model primarily works on a direct sourcing basis, and we do not accept resumes from recruitment agencies that are not on our preferred supplier list. We are proud of our diverse and inclusive work culture and look forward to welcoming you to our team.,