Job
Description
The engineer will join Fusion Middleware Global Expertise Center , a team that centrally delivers proactive and reactive services for any country across the world. We are offering a professional context where engineers can develop themselves constantly and where they can always be in touch with the most innovative technologies both in on-prem and in cloud environments. Customer Success Services (CSS) is an organization providing tailored mission critical support services for the full Oracle Product Stack. CSS understands the customers needs and helps them to increase availability, improve performance, mitigate risk and save cost. Your Qualifications Minimum of 8+ years of working with Oracle FMW products, Experience with highly available environments in areas like: installation and configuration, patching, administration, monitoring, troubleshooting. Products knowledge where the candidate must have real hands-on experience (bold ones are a must): Oracle Unified Directory (Directory services and Proxy servers) LDAP Protocols LDAP Command Line Interface (CLI) Public Key Infrastructure (PKI) WebLogic Server Linux and Shell scripting ITIL Knowledge (Incident/Change/Problem) ITIL tool - SNOW - Creating Change requests and run sheets Oracle Identity Manager (OIM) and Oracle Access Manager (OAM) Additional Requirements University Degree, Excellent communication and technical documentation writing skills, Fluent in English (other additional languages like Spanish and German will be also valued), Development background will be considered added value, Availability to travel and work onsite at customers. Benefits A competitive salary, A stimulating environment where you create your own career path, Professional development, training and tools that enable you to grow, A collaborative team, An Employee Assistance Program to support your health, Employee resource groups that champion our diverse communities, An inclusive culture that celebrates what makes you unique, Core benefits such as medical insurance and access to retirement planning. As a Senior Technical Engineer, you will interact with the customers IT staff on a regular basis. Either from a remote location or at the clients site, you will be supporting the resolution of complex technical problems the customer faces. You should be highly experienced in the Oracle products mentioned in the Job Description. You will be expected to work with only general guidance from management, while advising management on progress/status. Here are some of the responsibilities you will be assigned, hands-on work on the customer environments: Monitoring Oracle Unified Directory ( OUD) services using automated scripts and perform action/fix on notifications received, Troubleshoot user and application Authentication issues in OUD, Support for application off-boarding, Investigate issues related to SSL certificates, Initial diagnosis of any incident assigned. Analyze and fix, if issue is not related to OUD, redirect the issue to the relevant team, Extract evidence for Auditing, OIM/OUD synchronization issues when user account is not in sync, Planning and deployment of OUD patches in Non-Prod and Prod environments, Plan and perform SSL Renewals based on Notification received, Create change records and attend CAB meetings to review and approve change records, Execute change records, Participate in Incident triage, fix and participate in any follow-up problem management meetings, Provide support to any integrated application for connectivity issue to OUD, Password rotation for admin accounts, Apply latest OUD patch quarterly upon the CPU release, Recommend the downsize/expand the current environment as needed. Additionally, you will have to collaborate internally with the team, ensuring the below is done: Identify required/recommended actions as main output of service delivery, based on own knowledge and experience, Analyze, troubleshoot and solve, whenever feasible, the issues the customer may face using Oracle products, Deliver high quality technical results to CSS Customers, Escalate at the right time customer issues to Technical Account Manager where relevant, Ensure adherence to internal methodology, tools and quality standards, Actively participate on Services development, Stay updated with the latest security trends, threats and technologies, Actively collaborate with other engineers in the team or in other teams to share knowledge and experiences, which can benefit CSS Business results.
