Senior Housekeeping Executive

Duties & Responsibilities

Shift Incharge:-

• Supporting in allocation the shift to the Supervisor, Houseman and Lady Attendant as per the duty roaster and handling the maintenance and cleaning standard.
• Checking the cleanliness and maintenance of the mall.
• Taking Care of the maintenance of the machine and inform to Manager regarding issues, if any.

Team Handling-

• Lead and motivate the team on a daily basis to assist in the maintaining the cleaning standards.
• Will ensure the department runs smoothly and efficiently all day, every day, and our guests are well looked after.
• In absence of Manager, he takes care of plan and co-ordinate the activities of Housekeeping Supervisors and their staff.
  Ensure all the team understand and are working to all health & safety, fire and security policies.
• Helping in provide guidance, support, direction, coaching and correcting, to departmental employees by ensuring guest satisfaction; dealing with complaints, requests etc.
• To conduct shift wise briefing; and assign daily duties to all housekeeping personnel.

  Quality Control:

• Checking quality control and daily operations of Housekeeping department by monitoring schedule, check list and hands-on visual inspection of the Mall and enforcing Housekeeping staff to follow control measures and request feedback.
• Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action.

Training :-

• In absence of Manager, giving brief training of outsourced staff & Internal staff including their grooming and how to use machines.
• Daily check-up that correct methods are used in the cleaning process and machines are used as per the ISO Standards.

Record Keeping:-

• Maintaining the record of lost and found & inform to Security department regarding this. Preparing the Monthly and Weekly Report.
• Maintaining the Uniform record and its maintenance.

Store Maintenance:-

• Maintaining proper record of the Chemical stock, Machine equipment (Depreciation) & other HK related items.

Bill Processing:-

• Assisting his Manager for preparation of all outsourced and in-house bills of Housekeeping department.
• Processing all the bills (signed by Unit Head) to HR after verifying all the bills.

SOP Implementation and Training Module:-

• Preparing and maintaining the SOPs module and running the Housekeeping operations as per the SOP.
• Providing the training to the down line staff and briefing them the policies and working process.
  

Guest Relationship:-

• Establish a rapport with tenants and guests by conducting regular checks, addressing complaints or questions and providing direction;
• Being proactive in communication through frequent telephoning, and written communication; following through with all transactions.

Maintaining Basic Hygiene;

• Checking of all floors, public area, washrooms, cinema area are serviced and cleaned daily.
• Assisting to Manager Housekeeping for co-coordinating inspection or inspect assigned areas to ensure standards are met.
• To ensure that the mall, multiplexes and office area are checked regularly for repairs and refurbishing, and ensure appropriate maintenance.

Maintain a high degree of "floor presence" to observe the housekeeping operations and to provide appropriate feedback and coaching to team members